Jorge Valverde

Promoted to Senior Technical Support Engineer after six months based on technical performance, productivity and service quality. Delivered advanced bilingual frontline and escalation support for McDonald’s U.S. restaurant applications, infrastructure and multi-site franchise operations.

• Investigated issues affecting POS terminals, kitchen production and order-routing systems, kiosks, payment de

Provided bilingual Level 1 technical support in English and Spanish for McDonald’s U.S. restaurant technology environments, helping maintain the availability of business-critical point-of-sale, production, payment and back-office systems.

• Managed high-priority incidents and service requests in ServiceNow according to SLAs, prioritization rules and customer satisfaction standards.
• Performed in

Founded and led a digital education and consulting business focused on helping individuals and small businesses successfully navigate international trade and launch import-based businesses.

The business originated from recurring problems I identified during my years in international trade. I transformed those insights into educational products, digital resources, and personalized consulting serv

Led the team of customs classification specialists and import advisors responsible for the technical and operational management of FedEx simplified imports in Peru.

• Coordinated cross-functional import operations involving customer service and operational teams.
• Designed and implemented a new cross-functional process that reduced import processing time from approximately 3 days to 1 day.
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Served as a Senior Customs Classification Specialist responsible for reviewing shipment documentation and goods to determine the appropriate tariff classification under Peruvian customs regulations for simplified imports.

• Managed complex tariff classification cases requiring strong technical and regulatory knowledge.
• Reviewed documentation and merchandise to ensure accurate classification an

Responsible for reviewing shipment documentation and goods to determine tariff classifications under Peruvian customs regulations for simplified imports.

• Applied customs and international trade knowledge to classify imported goods and support their clearance process.
• Reviewed documentation and merchandise to identify regulatory requirements and potential issues.
• Created an online import-re

Provided specialized import advisory services, managing the request, validation, and follow-up of customer documentation while resolving import-related inquiries, requirements, and complaints.

• Guided customers through import documentation and regulatory requirements.
• Validated and monitored documentation throughout the import process.
• Managed customer inquiries, complaints, and operational

Led a team of 10 customer service advisors specializing in international exports and responsible for guiding business customers through export requirements, documentation, and end-to-end process coordination.

• Managed team performance and supported advisors in resolving customer and operational issues.
• Ensured customers received accurate guidance on export documentation and regulatory requir

Provided specialized customer service to businesses conducting international exports, advising customers on documentation, regulatory requirements, and end-to-end export processes.

• Guided business customers through export requirements and documentation.
• Coordinated export processes and helped resolve customer questions and operational issues.
• Identified repetitive customer inquiries and de

Pursuing a Bachelor's degree in Software Development with a focus on Applied Science.

Programa 100% en inglés sobre gestión del tiempo, presupuesto y toma de decisiones; incluyendo un proyecto en equipo colaborando con miembros de todas partes del mundo para crear un Plan de Negocios.

Máster Privado ThePowerMBA: Estrategia, Lean Startup y Emprendimiento, Finanzas y Contabilidad, Estrategia y Marketing Digital, y Liderazgo Organizacional.