Piero Monroy

My name is Piero Fabian Monroy Vega, and I have cultivated a robust career in customer service and sales, primarily focused on enhancing customer satisfaction and retention. With experience as a Customer Support Agent at Paricus in Florida, I successfully reduced response times by 15% and achieved a remarkable 98% first-contact resolution rate in bilingual support. My commitment to providing effective solutions has been a cornerstone of my professional ethos.

Prior to my role at Paricus, I worked as a Customer Service Agent at Teleperformance PERU S.A.C., where I consistently exceeded key performance indicators by 90% each month. My ability to manage high call volumes while maintaining quality standards earned me recognition for my efficient problem-solving skills and empathy towards customers. I also have experience in sales as a Box Office Attendant at Cinemark, where I increased sales through effective upselling techniques and trained new team members to ensure a seamless onboarding process.