Ayçin Tonyalı
@ayintonyal
I improve airline customer journeys through service design, UX research, and operational insight.
TurkeyWhat I'm looking for
At Turkish Airlines, I map end-to-end customer journeys, build service blueprints, benchmark global airlines, and turn customer and operational data into improvement priorities for digital and physical touchpoints.
I also designed a cabin-crew mobile app in Figma and created operational communications for a large internal audience. My frontline cabin crew experience, combined with work in business development and social-impact projects, helps me translate complex realities into clear, user-centered products and communications.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Turkish Airlines
Nov 2025 - Present (9 months)
Mapped end-to-end customer journeys and developed service blueprints to identify friction points across digital and physical touchpoints. Conducted competitive benchmarking studies and analyzed customer data to generate actionable insights for senior stakeholders.
Education
Degrees, certifications, and relevant coursework
Üsküdar University
Master of Arts, Media and Cultural Studies
2024 -
Grade: 3.60 / 4.00
Pursuing a Master of Arts in Media and Cultural Studies with a focus on digital culture and semiotics.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
Skills
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