Open to opportunities

Ikechukwu Onwuso

@ikechukwuonwuso

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Customer experience specialist and visual designer blending technical web skills with user-focused brand strategy.

Nigeria

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What I'm looking for

I seek a role where I can blend customer support and visual design to improve user satisfaction, collaborate cross-functionally, and grow in product-focused UX or brand strategy.

I am a customer-focused professional with a background in web development, visual design, and brand strategy, dedicated to delivering clear, user-friendly solutions that improve satisfaction. I combine technical proficiency with strong communication and problem-solving to support clients effectively.

I've designed interfaces and marketing assets for startups and international teams, led usability research, and created educational video content to help users adopt platforms confidently. My work emphasizes consistency, empathy, and measurable improvements in customer experience.

I collaborate across functions to translate complex technical issues into accessible experiences, manage design projects end-to-end, and maintain professionalism while resolving escalations and feedback.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations & Brand Specialist

Current

Friendiverse

Jan 2025 - Present (10 months)

Engaged with clients to understand needs, resolved inquiries and escalations promptly, and managed multiple design projects to deliver tailored solutions that improved customer satisfaction.

Customer Support Brand Strategy Client Communication Project Coordination Visual Design Empathy Escalation Management Stakeholder Management

Visual Designer & Video Editor

AfriSwap

Sep 2024 - Dec 2024 (3 months)

Designed and edited promotional videos and graphics to communicate services clearly, created educational support videos, and ensured consistent brand communication across customer-facing channels.

Video Editing Motion Graphics Visual Design Brand Consistency Content Creation DaVinci Resolve Premiere Pro Capcut

UI/UX Designer

Groovee App

Oct 2023 - Mar 2024 (5 months)

Designed intuitive user interfaces for an entertainment platform, conducted user research and usability testing, and translated technical concepts into user-friendly solutions to improve satisfaction.

UI Design UX Research Usability Testing Figma Prototyping User Centered Design Cross Functional Collaboration Information Architecture

Digital Marketing Specialist

Pradma Innovatives

Feb 2022 - Jul 2023 (1 year 5 months)

Responded to customer inquiries across digital platforms, monitored feedback to optimize campaigns, and provided user support to improve engagement and retention.

Digital Marketing Customer Support Social Media Management Analytics CRM Communication

Website Manager

Yaftemopa

Jun 2021 - Dec 2021 (6 months)

Managed customer-facing website operations, resolved site-related issues, guided non-technical users, and implemented updates to improve user experience and satisfaction.

WordPress Technical Support HTML CSS Problem Solving

Web Development & Design Intern

Digital Micro Tech

Nov 2020 - May 2021 (6 months)

Gained hands-on experience building responsive websites, learned front-end and back-end technologies, and applied UI/UX principles to improve user interfaces.