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Customer-obsessed support and onboarding specialist with SaaS experience.
Experience
Technical Support / Onboarding
Woosender - SaaS
Mar 2022 - Present (3 years 8 months)
Sociology and education specialist with customer support and AI training experience.
Experience
Freelance AI Trainer
Self Employed
Sep 2025 - Present (2 months)
Customer Support Representative
Foundever
Aug 2022 - Sep 2025 (3 years 1 month)
Experienced UX Researcher focused on human-centered design solutions.
Experience
Principal User Experience Researcher
Bixal
Mar 2022 - Present (3 years 8 months)
UX Researcher | Human Factors
3M
Jun 2010 - Mar 2024 (13 years 9 months)
Director, Online Psychology Program & UX Research Initiatives
Walden University
Feb 2012 - Mar 2022 (10 years 1 month)
DLI am a UX researcher and designer blending psychology and data to drive evidence-based product decisions.
Experience
UX/UI Intern
Pagan Interactive
Apr 2025 - May 2025 (1 month)
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JHQA specialist with a focus on user experience and functionality.
Experience
Freelance QA Specialist
uTest
Jun 2017 - Present (8 years 5 months)
QA Specialist
Merada OÜ
Feb 2023 - Nov 2023 (9 months)
Site Reliability Engineer Intern
Eesti Energia AS
Dec 2021 - May 2022 (5 months)
ALUX Researcher dedicated to enhancing user experiences through inclusive design.
Experience
UX Researcher
Verizon
May 2023 - Sep 2024 (1 year 4 months)
UX Research Associate
Fable
Sep 2022 - May 2023 (8 months)
UX Research Coordinator
Interaction Design Foundation
Oct 2021 - Sep 2022 (11 months)
JMUser Support & Content Moderator
Experience
ICUser Support & Content Moderator
Insticator Co.
Dec 2021 - Present (3 years 11 months)
Content Moderator & Subject Matter Expert
Task Us Philippines
Jun 2018 - Present (7 years 5 months)
Nigeria70k-100k USD
Experienced UX Researcher and Strategist with a focus on user insights.
Experience
UX Designer & Chief of Staff
Greentech United
Jun 2023 - Present (2 years 5 months)
UX Specialist & Workflow Analyst
IT Support Specialist with expertise in technical troubleshooting and user support.
Experience
Epic Support Specialist
VOLT
Jan 2024 - Present (1 year 10 months)
IT Support Specialist
Bentley Limos of Houston
Jan 2022 - Present (3 years 10 months)
Epic TDR
Experienced User Experience Designer specializing in user-centric digital solutions.
Experience
UX/UI Designer
Hitachi Digital Services
Mar 2025 - Present (8 months)
UX/UI Designer
Navigator
Jan 2025 - Present (10 months)
Product Designer
NCCustomer service specialist with over 6 years of experience.
Experience
Customer Service Specialist
Electronica Steren
Jan 2024 - Mar 2024 (2 months)
Customer Service Agent
Cheaf
Dec 2021 - Nov 2022 (11 months)
Customer Service Agent
Michel Domit
Dec 2020 - Jan 2022 (1 year 1 month)
VGUX designer with 8 years of retail and client-relations experience, focused on human-centered solutions.
Experience
Sales Associate
Aaron's
Jan 2023 - Jan 2025 (2 years)
Customer Service Representative
Walmart
Jan 2020 - Jan 2022 (2 years)
Sales Associate
Hobby Lobby
Jan 2017 - Jan 2019 (2 years)
Skilled customer support specialist in cryptocurrency and blockchain.
Experience
Remote Customer Support Specialist
Self Employed
Jan 2021 - Present (4 years 10 months)
Retail Associate
Supercor Expres
Oct 2016 - Feb 2020 (3 years 4 months)
RUExpert UX Designer creating user-centered digital experiences.
Experience
Resource Specialist
VML
Jan 2022 - Present (3 years 10 months)
Digital Designer
VML
Jan 2020 - Present (5 years 10 months)
Web Designer
KOCustomer Service and IT Support Specialist with 8+ years of experience.
Experience
Technology Solution Specialist
The Jennic Group
Feb 2025 - Present (9 months)
Technical Support Engineer
Ruleguard
Jan 2023 - Present (2 years 10 months)
Accomplished UX Researcher with expertise in cognitive science.
Experience
Senior UX Researcher
Tech Mahindra
Oct 2023 - Sep 2024 (11 months)
UX Researcher
Thence
May 2022 - Sep 2023 (1 year 4 months)
UX Researcher
Indian Political Action Committee
Sep 2021 - Apr 2022 (7 months)
ALDetail-oriented IT Specialist with expertise in support and data analysis.
Experience
Desktop Support Technician
Virginia Mason Franciscan Health
Sep 2024 - Present (1 year 2 months)
Escalated Hardware Support Technician
BluePrint Technologies
Aug 2022 - Present (3 years 3 months)
I am a UX designer specializing in enterprise systems and complex workflow optimization.
Experience
UI/UX Designer
Echologyx Ltd.
Aug 2023 - Present (2 years 3 months)
BDUI/UX Designer
BDJobs
Sep 2022 - Aug 2023 (11 months)
Junior UI/UX Designer
AKIJ iBOS
Oct 2021 - May 2022 (7 months)
Passionate IT Support Specialist with extensive experience in technical assistance.
Experience
IT Support Specialist
ENSAfrica
Mar 2024 - Jul 2024 (4 months)
IT Administrator
LinksField Innovation
Jun 2023 - Jan 2024 (7 months)
UX designer crafting user-centered digital experiences that drive engagement and clarity.
Experience
UBUX Designer
United Overseas Bank
Jun 2023 - Present (2 years 5 months)
UI/UX Designer
Vision Group Corporation
Jul 2019 - Jun 2020 (11 months)
Project Management Assistant Intern
Cyber Command – Estonian Defence Forces
Oct 2020 - Jun 2021 (8 months)
Staff Operations Support and Security
First Infantry Brigade - Estonian Defence Forces
Oct 2016 - May 2017 (7 months)
UX Research Coordinator
Feedback Loop
Apr 2019 - Mar 2020 (11 months)
Customer Support Representative
Stellar Company Philippines
Oct 2017 - Present (8 years 1 month)
Customer Service Representative
The Results Companies Philippines
Oct 2016 - Present (9 years 1 month)
Customer Service Representative – Team Lead
Expert Global Solutions / Alorica Philippines
Oct 2015 - Present (10 years 1 month)
Upwork
May 2023 - Present (2 years 6 months)
Founder & Product Lead
Signaleats
Nov 2017 - Present (8 years)
Advantmed
Jan 2016 - Present (9 years 10 months)
PrimeIT Hitachi Digital Services
Apr 2024 - Present (1 year 7 months)
UI UX Designer
Clients around
Aug 2023 - Present (2 years 3 months)
UI Designer
GrailPay
Sep 2022 - Present (3 years 2 months)
Customer Service Agent
Delivery Technologies
Jul 2019 - May 2020 (10 months)
UO Solutions
Jan 2018 - Present (7 years 10 months)
IT Service Desk Analyst
Small World Financial Services
Sep 2022 - Present (3 years 2 months)
Qualitative Researcher
Cognizant
Mar 2020 - Oct 2021 (1 year 7 months)
IT Support Technician
City of Kent
May 2022 - Present (3 years 6 months)
