Open to opportunities

Emily Facer

@emilyfacer

Message

Resourceful IT support and UX professional delivering clear solutions and improved experiences.

United States

Message

What I'm looking for

I seek a role combining remote technical support and UX work where I can improve user experiences, streamline processes, and grow my IT/UX skills in a collaborative team.

I am a resourceful IT support and user experience professional with hands-on experience delivering remote technical support, troubleshooting hardware and software issues, and optimizing user experiences for web and enterprise environments. I combine technical aptitude in Active Directory, Windows Server, Microsoft 365, Azure, and ticketing/CRM systems with practical UX skills using Figma and Adobe Creative Suite to create intuitive interfaces and resolve user problems efficiently.

Throughout my career I have supported 50+ users daily in remote environments, coordinated logistics and onboarding processes that improved operational metrics, and led UX research and A/B testing to iterate on prototypes and wireframes. I prioritize clear communication, documentation, and continuous improvement to boost customer satisfaction and streamline workflows.

Experience

Work history, roles, and key accomplishments

Current

User Experience Designer

Current

Freelance

Apr 2022 - Present (3 years 9 months)

Engineered intuitive interfaces and prototypes using Figma and Adobe CC, conducting UX research and A/B testing to improve user satisfaction and engagement for diverse clients.

Figma Adobe Creative Suite Prototyping Wireframing UX Research A B Testing Responsive Web Design

Current

Online Support Specialist

Current

The Home Depot

Feb 2020 - Present (5 years 11 months)

Delivered remote IT support via chat resolving technical issues and product inquiries for 50+ users daily, maintaining SLAs and improving customer satisfaction through effective ticketing and escalation.

Remote IT Support Technical Troubleshooting CRM Ticketing Systems Password Resets Network Support Customer Service

Administrative Coordinator

Sika USA

Aug 2018 - Feb 2020 (1 year 6 months)

Coordinated logistics and cross-team communication for regional offices, tracked metrics and implemented process improvements that reduced delivery delays by 15%.

Logistics Management Communication Reporting Documentation Process Improvement Metrics Analysis Compliance Coordination

Human Resources Specialist

C.R. England

Dec 2017 - Aug 2018 (8 months)

Orchestrated onboarding and user account provisioning, maintained employee records, and supported training programs to ensure policy compliance and smooth transitions.

Onboarding User Provisioning HR & Administration Compliance Cross Functional Collaboration