EFEmily Facer
@emilyfacer
Customer-focused UX designer and support specialist blending UX design with technical support expertise.
United StatesWhat I'm looking for
I am a customer-focused UX designer and technical support specialist with over five years of experience across user experience design, customer service, and technical support roles. I design intuitive interfaces, conduct UX research, and deliver reliable remote support using tools like Figma and Adobe Creative Suite.
In my current role as an Online Support Specialist I deliver expert chat support, troubleshoot issues, and manage multiple conversations while using internal support systems and Microsoft Office to resolve customer inquiries efficiently. As a freelance User Experience Designer I create wireframes, prototypes, and responsive web designs informed by user research and A/B testing.
I have a background in logistics and HR onboarding, which strengthens my communication, organization, and stakeholder collaboration skills. I hold UX Design and IT Support certificates and bring a customer-first, detail-oriented approach to product design and support environments.
Experience
Work history, roles, and key accomplishments
User Experience Designer
Freelance
May 2022 - Present (3 years 8 months)
Designed intuitive interfaces and prototypes using Figma and Adobe CC, conducted UX research and A/B testing to iterate on wireframes and responsive web designs that improved usability for multiple clients.
Provided expert online chat support handling multiple concurrent chats to resolve product inquiries, order issues, and technical troubleshooting while meeting service standards and improving customer satisfaction.
SUAdministrative Coordinator
Sika USA
Sep 2018 - Mar 2020 (1 year 6 months)
Coordinated logistics and regional administrative operations, managing communication with teams and vendors and tracking logistics metrics to ensure timely delivery of materials and services.
CEHuman Resources Specialist
C.R. England
Jan 2018 - Sep 2018 (8 months)
Coordinated onboarding for new hires, maintained employee records, and supported training and orientation programs to ensure smooth new-employee transitions and policy compliance.
Education
Degrees, certifications, and relevant coursework
SCSalt Lake Community College
Associate of Science, General Science
2018 - 2020
Completed an Associate of Science program focused on foundational coursework and preparation for technical and design-related roles.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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