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Motivated customer support specialist with cryptocurrency expertise.
Experience
Crypto Trading & Industry Experience
Freelance
Jan 2019 - Present (6 years 10 months)
Customer Service Representative
Luxury Resort
Jan 2022 - Jul 2023 (1 year 6 months)
Operational specialist with 7 years in learning content optimization.
Experience
Senior Learning Operations Specialist
Muck Rack
Feb 2024 - Present (1 year 9 months)
Learning Management Systems Administrator
Muck Rack
Dec 2022 - Feb 2024 (1 year 2 months)
Learning Management Systems Administrator
Datto
Dec 2020 - Dec 2022 (2 years)
Customer Support Specialist with extensive experience in team leadership.
Experience
Customer Specialist Representative
Freelance
Jan 2023 - Present (2 years 10 months)
Email Support Trainer
UBER Eats
Jun 2022 - Jan 2023 (7 months)
Supervisor/Trainer
UBER Eats
Nov 2021 - Jun 2022 (7 months)
IT Service Desk Specialist delivering fast end-user support and consistent SLA-driven resolutions.
Experience
Analyst (Technical Support, L1)
HCL Tech
Jan 2023 - Present (2 years 10 months)
IT Service Desk Specialist
Pick Me
Jan 2022 - Jan 2023 (1 year)
Technical Support Specialist
Meticulous professional eager to excel in medical coding.
Experience
Solutions Specialist
Revival Animal Health /Creative Science
Jul 2022 - Present (3 years 4 months)
Transcriptionist - Subcontractor
SpeakWrite
Dec 2019 - Present (5 years 11 months)
Customer Service Specialist /Breeding Program Manager
Experienced Scrum Master focused on delivering exceptional digital solutions.
Experience
Scrum Master/DPO/Knowledge Manager/Digital Publisher
United Services Automobile Association
Jan 2019 - Present (6 years 10 months)
Financial Foundations Specialist Bank (Deposits/Credit Cards/Consumer Lending)
United Services Automobile Association
Sep 2013 - Present (12 years 2 months)
Information Management Specialist with expertise in data analysis and GIS.
Experience
Sales Manager
Innova Real Estate
Mar 2024 - May 2025 (1 year 2 months)
Sales Manager
EENPAL GmbH
Oct 2022 - Dec 2023 (1 year 2 months)
GIS Analyst
Ministry of Urban Development
Jan 2021 - Sep 2022 (1 year 8 months)
Experienced documentation specialist with a strong background in translation.
Experience
Editor
Meristation
Feb 2019 - Present (6 years 9 months)
Translator
Freelance
Nov 2013 - Present (12 years)
Documentation Specialist
Capitole Consulting
Microsoft 365 Ambassador with expertise in cloud solutions and AI tools.
Experience
Microsoft 365 Ambassador
Microsoft
Dec 2023 - Jun 2025 (1 year 6 months)
IT Consultant
DXC
Apr 2023 - Dec 2024 (1 year 8 months)
Knowledge Manager
DXC
Jan 2022 - Apr 2023 (1 year 3 months)
User Manual Specialist and Documentation Engineer delivering clear, user-focused documentation and faster adoption.
Experience
User Manual Specialist
CampX
Nov 2024 - Present (1 year)
International User Manual Strategist
SATRA Services and Solutions
Nov 2020 - Jul 2024 (3 years 8 months)
Healthcare Documentation Specialist
Motivated professional with extensive customer service and sales experience.
Experience
Remote Agent
AIL/Globe Life
Mar 2025 - Present (8 months)
Food & Beverage Expert
Target
Feb 2024 - Present (1 year 9 months)
Customer Service Specialist/Sales Representative
Expert e-Learning specialist with a focus on LMS management.
Experience
LMS and E-learning Platform Manager
FACULTÉ DES SCIENCES ÉCONOMIQUES ET DE GESTION DE TUNIS
Oct 2016 - Oct 2023 (7 years)
Learning Consultant
Forvia (Faurecia)
Nov 2021 - Oct 2023 (1 year 11 months)
Product Owner
Geeksdata
Feb 2021 - Oct 2021 (8 months)
Customer relations specialist focused on service, communication, and lasting relationships.
Experience
Customer Relation Specialist
iGaming Company
Oct 2024 - Aug 2025 (10 months)
Supervisor Store & Tea Barista
PT Koi Cafe Indonesia
Sep 2022 - Oct 2024 (2 years 1 month)
Customer Relationship
PT Valbury Asia Futures
Experienced customer service specialist with a focus on client satisfaction.
Experience
Customer Care Specialist
Satellite TV Company
Jun 2021 - Present (4 years 5 months)
Customer Service Intern
Graphic Designer
Experienced LMS professional with 15 years in client servicing.
Experience
Manager – LMS Administration
Schneider Electric Systems India Private Limited
Mar 2019 - Present (6 years 8 months)
Sr. Principal Consultant
Bahwan CyberTek Consulting
May 2017 - Oct 2018 (1 year 5 months)
Sr Training Coordinator
I am a kitchen designer and retail sales specialist driving customer-focused results.
Experience
Kitchen Designer
Home Depot
Apr 2025 - Present (7 months)
Front End Supervisor
Whole Foods Market
Mar 2024 - Mar 2025 (1 year)
Front End Supervisor
Marshalls / HomeGoods
Communications Program Manager driving enterprise transformation with change management expertise.
Experience
Adjunct Faculty
Ethnos College
Jul 2025 - Present (4 months)
Project Manager
Aptive Resources
Jan 2024 - Jun 2025 (1 year 5 months)
Deputy Project Manager
Oracle Health
Experienced IT specialist skilled in systems, networks, and end-user support.
Experience
IT Specialist
Louis Vuitton
Aug 2024 - Present (1 year 3 months)
IT Support Specialist
Prozis
Sep 2022 - Jul 2024 (1 year 10 months)
IT Support Specialist
PreZero Portugal
Jan 2022 - Aug 2022 (7 months)
Detail-oriented records management specialist with strong administrative skills.
Experience
Records Management Data Specialist
Iron Mountain
Nov 2022 - Present (3 years)
Warehouse Operative
Ceva Logistics
Aug 2020 - Present (5 years 3 months)
Line Leader
Customer Services Specialist with expertise in customer success strategies.
Experience
Customer Success Specialist
General Motors
Jul 2022 - Present (3 years 4 months)
Customer Service Representative
Amazon
Jun 2021 - Jul 2022 (1 year 1 month)
Quiz Master
Geeks Who Drink
Dec 2015 - Mar 2021 (5 years 3 months)
Team Coordinator
UBER Eats
Sep 2018 - Nov 2021 (3 years 2 months)
Uber
Jan 2018 - Jan 2021 (3 years)
Fund Administrator
HSBC
Jan 2014 - Jan 2016 (2 years)
Exodus Breeders Corporation /Wiesman Farms LLC
May 2014 - Present (11 years 6 months)
Sr. Specialist (Deposits/Credit Cards/Consumer Lending/ERT/MRT Email & Chat)
United Services Automobile Association
Jun 2013 - Present (12 years 5 months)
Financial Foundations Specialist P&C (Auto/Homeowners/VPP/Renters)
United Services Automobile Association
Jul 2012 - Present (13 years 4 months)
Website Technical Support Specialist (Enterprise/Chat/ITSM)
United Services Automobile Association
Aug 2007 - Present (18 years 3 months)
Data Analyst
HTW Berlin
Feb 2019 - May 2020 (1 year 3 months)
IT Intern
ORMATIC GmbH
Jan 2017 - Aug 2017 (7 months)
Oct 2023 - Jan 2024 (3 months)
Technical Writer
ERNI
Jan 2022 - Feb 2023 (1 year 1 month)
Project Manager
Welocalize
Feb 2020 - Oct 2021 (1 year 8 months)
Help Desk Analyst
DXC
Jun 2021 - Apr 2023 (1 year 10 months)
Back Office Coordinator
HPE
Jan 2021 - Jun 2021 (5 months)
Medical Transcription Industry
Jan 2006 - Jan 2020 (14 years)
Target
Dec 2021 - Present (3 years 11 months)
DME CSR/Certified Mastectomy Fitter
Wellspan Ephrata Community Hospital
May 2016 - Jun 2023 (7 years 1 month)
Customer Service Representative
Genesys
Jan 2021 - Mar 2022 (1 year 2 months)
Expertus InfoTech Pvt. Ltd
Jun 2016 - Jan 2017 (7 months)
Sr Officer
Standard Chartered Bank
Apr 2007 - Aug 2013 (6 years 4 months)
Oct 2023 - Mar 2024 (5 months)
Kitchen Designer
E.C. Barton
Feb 2023 - Oct 2023 (8 months)
Sales Specialist / Kitchen Designer
Lowe's
Jan 2020 - Jan 2023 (3 years)
Feb 2021 - Jun 2023 (2 years 4 months)
Lead Communications Partner
Oracle Health
Jan 2020 - Jan 2021 (1 year)
Associate
Booz Allen Hamilton
Sep 2018 - Dec 2019 (1 year 3 months)
Helpdesk IT Support
Randstad (NOS)
Sep 2016 - Jul 2021 (4 years 10 months)
Test Original
Jun 2016 - Present (9 years 5 months)
Certified Agent
USHEALTH Group
Dec 2020 - Apr 2021 (4 months)
Customer Success Coordinator
Walmart
Apr 2020 - Oct 2020 (6 months)