Open to opportunities

flori bako

@floribako

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Learning and onboarding specialist driving scalable employee and customer experiences.

United States

Message

What I'm looking for

I seek roles focused on scalable onboarding and learning operations where I can drive process improvements, cross-functional partnerships, and data-driven program outcomes.

I am a learning and onboarding specialist focused on designing scalable, data-informed programs that improve employee and customer experiences. I have led global onboarding redesigns, facilitated virtual and instructor-led training, and managed LMS and HRIS initiatives that increased course completion and adoption rates.

I partner cross-functionally with talent acquisition, product, sales, and customer teams to streamline onboarding, optimize processes, and surface actionable insights. My work includes program documentation, mentoring initiatives, ERG design, and analytics-driven improvements that boost engagement, retention, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Specialist

Current

Compass

Sep 2025 - Present (1 month)

Conduct onboarding for licensed team members and principal agents, coordinating cross-functional teams to complete preboarding, account setups, and systems access while improving process scalability and stakeholder follow-ups.

Onboarding Stakeholder Management Process Improvement Customer Success Notion

Learning Operations Coordinator

Hone

Apr 2024 - Jan 2025 (9 months)

Coordinated logistics, documentation, and communications for customer-facing coaching programs and global facilitator onboarding, improving engagement and program readiness through centralized SOPs and metric analysis.

Learning Operations Documentation Notion Scheduling Data Analysis Communication

Talent Management Specialist

EngageSmart

Oct 2023 - Mar 2024 (5 months)

Facilitated new hire orientations, administered Culture Amp surveys and analytics, aligned onboarding with hiring objectives, and launched ERGs to boost inclusion and employee engagement.

Onboarding Culture Amp Employee Engagement New Hire Onboarding ERG Development Analytics Reporting

Learning and Development Specialist

Operative

Nov 2021 - Dec 2022 (1 year 1 month)

Redesigned global onboarding with LMS learning paths and manager toolkits, directed logistics and HRIS automation, and delivered virtual and e-learning that increased course completion rates by 25%.

LMS Learning Experience Design HRIS Onboarding E Learning Cross Functional Collaboration Course Completion Optimization

Senior Talent & Learning Analyst

Marsh & McLennan

Aug 2019 - Jun 2021 (1 year 10 months)

Delivered enterprise training to 1,000+ employees, launched a mentorship program that increased internal promotions by 20%, and supported a Workday LMS migration achieving 95% adoption within 90 days.

Learning Strategy Workday Change Management Training Delivery Data Reporting Talent Analytics