Joseph Wilson
@josephwilson
Dedicated banking professional with a passion for self-growth and improvement.
What I'm looking for
As a seasoned banking professional, I have honed my skills in fraud investigation, commercial loan management, and customer service. With a strong background in the financial industry, I have developed a keen eye for detail and a passion for delivering exceptional service to customers. Throughout my career, I have consistently demonstrated my ability to analyze complex data, identify patterns, and detect fraud.
In my current role as a Sr. Fraud Investigator at Citizens Bank, I have successfully adhered to regulations, completed full account reviews, and analyzed account data to ensure customer security. Prior to this, I have held various roles within the bank, including Commercial Loan Specialist, Business Banking Specialist, and Retail Banking Specialist, where I have developed strong relationships with customers and provided excellent service.
I am committed to continuous self-growth and improvement, and I am excited to bring my skills and experience to a new challenge.
Experience
Work history, roles, and key accomplishments
Commercial Loan Specialist
Citizens Bank
Jul 2022 - Aug 2022 (1 month)
Reviewed and assisted with commercial loan accounts, submitted maintenance requests, and processed line of credit advances.
Business Banking Specialist
Citizens Bank
Sep 2021 - Jul 2022 (10 months)
Resolved business customer inquiries, monitored small business accounts, and informed customers about new products and lending solutions.
Retail Banking Specialist
Citizens Bank
Apr 2020 - Aug 2021 (1 year 4 months)
Provided product knowledge, identified transaction errors, and resolved customer account issues.
Education
Degrees, certifications, and relevant coursework
Joseph hasn't added their education
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Tech stack
Software and tools used professionally
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