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Joseph Wilson

@josephwilson

Dedicated banking professional with a passion for self-growth and improvement.

United States
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What I'm looking for

Seeking a challenging role that leverages my skills in fraud investigation and customer service, with opportunities for growth and self-improvement.

As a seasoned banking professional, I have honed my skills in fraud investigation, commercial loan management, and customer service. With a strong background in the financial industry, I have developed a keen eye for detail and a passion for delivering exceptional service to customers. Throughout my career, I have consistently demonstrated my ability to analyze complex data, identify patterns, and detect fraud.

In my current role as a Sr. Fraud Investigator at Citizens Bank, I have successfully adhered to regulations, completed full account reviews, and analyzed account data to ensure customer security. Prior to this, I have held various roles within the bank, including Commercial Loan Specialist, Business Banking Specialist, and Retail Banking Specialist, where I have developed strong relationships with customers and provided excellent service.

I am committed to continuous self-growth and improvement, and I am excited to bring my skills and experience to a new challenge.

Experience

Work history, roles, and key accomplishments

CB
Current

Sr. Fraud Investigator

Citizens Bank

Mar 2023 - Present (3 years 3 months)

Adhering to regulations, completing full account reviews, analyzing account data, and detecting fraud to ensure customer account security.

CB

Commercial Loan Specialist

Citizens Bank

Jul 2022 - Aug 2022 (1 month)

Reviewed and assisted with commercial loan accounts, submitted maintenance requests, and processed line of credit advances.

CB

Business Banking Specialist

Citizens Bank

Sep 2021 - Jul 2022 (10 months)

Resolved business customer inquiries, monitored small business accounts, and informed customers about new products and lending solutions.

CB

Retail Banking Specialist

Citizens Bank

Apr 2020 - Aug 2021 (1 year 4 months)

Provided product knowledge, identified transaction errors, and resolved customer account issues.

Education

Degrees, certifications, and relevant coursework

Joseph hasn't added their education

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Tech stack

Software and tools used professionally

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