Open to opportunities

Ahmed Youssoufi

@ahmedyoussoufi

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Bilingual information specialist with strong customer service skills.

Morocco

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What I'm looking for

I am seeking a role that values customer engagement and offers opportunities for professional growth.

I am an experienced information specialist and customer service representative with a strong background in education and technology. My journey began with a solid academic foundation in Information Science, where I developed a keen understanding of data management and customer relations. I have honed my skills through various roles, including as a software tutor and customer advisor, where I contributed to student learning and managed customer inquiries effectively.

Throughout my career, I have demonstrated my ability to enhance customer satisfaction by resolving issues and providing tailored solutions. My bilingual proficiency in French and English allows me to communicate effectively with diverse clientele, ensuring their needs are met promptly. I am passionate about leveraging technology to improve processes and enhance user experiences, as evidenced by my experience with various software and data management tools.

Experience

Work history, roles, and key accomplishments

Software Tutor

Go Education

May 2020 - Present (5 years 2 months)

Contributed to students' learning, growth, and advancement by teaching and supporting them to demonstrate academic competence. Provided assistance to enhance language levels in French and English, improving students' skills in listening, reading, and writing.

Pack Office Google Suite E Learning Teaching Academic Support Language Instruction Curriculum Development Communication Mentoring

Customer Advisor

Teleperformance

May 2018 - Present (7 years 2 months)

Operated on inbound and outbound calls, processing customer energy contracts and establishing online activation of energy services. Managed and analyzed orders online, offered sales options, and handled various complaints and customer loyalty issues.

Customer Service Outbound Calling Contract Management Order Processing CRM Software Sales Troubleshooting Help Desk

Server / Cashier

French Bistro / Barba Grecian Taverna / Shell

Feb 2014 - Present (11 years 5 months)

Welcomed and greeted customers, presented menus, and made suggestions based on preferences. Handled financial transactions, processed payments, and managed various complaints.

Customer Service Payment Processing Order Taking Food Service Hospitality Sales

Internship: Archivist-Documentalist

IT Extra Level SARL Telecom

Jan 2013 - Present (12 years 6 months)

Undertook an internship focused on archiving and documentation practices within the telecommunications sector. Gained practical experience in managing and organizing information.

Document Management Data Entry Records Management Telecommunications Data Processing File Management Database Management

Archivist-Documentalist

Archi-Docinfo

Nov 2011 - Present (13 years 8 months)

Studied documentary backgrounds of HR departments and their functions, collecting and analyzing information to establish timing reports. Sorted, classified, and indexed personal files, and managed the dematerialization and digitalization of documents.

Records Management Document Management Indexing Digitalization HR Documentation Reporting Classification

Internship: Archivist-Documentalist

Faculty of Letter and Human Sciences

Apr 2011 - Present (14 years 3 months)

Completed an internship as an Archivist-Documentalist, focusing on the systematic organization and preservation of academic records. Developed skills in information science and document management.

Document Management Information Science Records Management Academic Records Classification Indexing

Internship: Archivist

Direction of Local Development Support

Apr 2009 - Present (16 years 3 months)

Participated in an internship as an Archivist, contributing to the management and organization of documents related to local development. Gained exposure to administrative and information management processes.

Archiving Processes Document Management Records Management Administrative Support Information Management Local Development File Management Data Entry

Internship: Archivist

National Administration of Statistics

Sep 2008 - Present (16 years 10 months)

Undertook an internship as an Archivist, focusing on the systematic organization and preservation of statistical data and records. Gained practical experience in data management and archival practices.

Data Management Records Management Data Entry File Management Database Management Data Analysis

Education

Degrees, certifications, and relevant coursework

Dominican University

ESL and Business Program, English as a Second Language, Business

Pursued an English as a Second Language (ESL) program and a business program. Focused on developing language proficiency and foundational business knowledge.