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Open to opportunities

Ahmed Youssoufi

@ahmedyoussoufi

Bilingual information specialist with strong customer service skills.

Morocco
Message

What I'm looking for

I am seeking a role that values customer engagement and offers opportunities for professional growth.

I am an experienced information specialist and customer service representative with a strong background in education and technology. My journey began with a solid academic foundation in Information Science, where I developed a keen understanding of data management and customer relations. I have honed my skills through various roles, including as a software tutor and customer advisor, where I contributed to student learning and managed customer inquiries effectively.

Throughout my career, I have demonstrated my ability to enhance customer satisfaction by resolving issues and providing tailored solutions. My bilingual proficiency in French and English allows me to communicate effectively with diverse clientele, ensuring their needs are met promptly. I am passionate about leveraging technology to improve processes and enhance user experiences, as evidenced by my experience with various software and data management tools.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Dominican University logoDU

Dominican University

ESL and Business Program, English as a Second Language, Business

Pursued an English as a Second Language (ESL) program and a business program. Focused on developing language proficiency and foundational business knowledge.

EU

EBAD - UCAD

Certificate of Bachelor (LPSID3), Information Science

Obtained a Certificate of Bachelor (LPSID3) in Information Science. Focused on records management and information organization.

EU

EBAD- UD

University Diploma (DUSID), Documentary Information Science

Earned a University Diploma (DUSID) in Documentary Information Science. Specialized in records management and information handling.

HS

High School

High school Diploma / Baccalaureate, Letter

Grade: Good

Completed high school and received a Baccalaureate in Letter. Achieved a 'Good' grade.

Tech stack

Software and tools used professionally

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