Dominik Belniak
@dominikbelniak
IT Support Specialist with expertise in customer success and technical support.
PolandWhat I'm looking for
I am an IT Support Specialist with a strong background in providing advanced technical support to e-commerce clients. My experience at BaseLinker has equipped me with the skills to manage customer success, particularly for enterprise clients, while creating automation scenarios that enhance user experience. I take pride in developing comprehensive knowledge bases that empower clients and streamline support processes.
Previously, I worked as a Technical Support Helpdesk Senior at Lockheed Martin, where I resolved technical problems and provided support for various hardware, software, and network systems. My role involved not only troubleshooting but also ensuring that both internal and external queries were addressed promptly and effectively. My diverse experience also includes managing social media content and writing specialized articles, showcasing my versatility in both technical and creative domains.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
BaseLinker
Jul 2023 - Jan 2025 (1 year 6 months)
Provided advanced technical support to various ecommerce clients, focusing on customer success for Enterprise clients. Developed automation scenarios and created a knowledge base within the company.
Technical Support Helpdesk Senior
Lockheed Martin
Jan 2022 - Apr 2023 (1 year 3 months)
Resolved technical problems and answered queries in support of internal and external computer hardware, software, network, and telecommunication systems.
Social Media Manager
Jakość Obsługi
Aug 2020 - Dec 2020 (4 months)
Managed social media accounts, created content, and positioned the brand effectively across various platforms.
Production Line Manager
Vetipak B.V.
Apr 2018 - Jun 2018 (2 months)
Supported production lines, managed a team, and provided customer service while utilizing Solumina, SAP, and Citrix.
Chief Editor
PS Vita Poland
Oct 2013 - Feb 2014 (4 months)
Created professional reviews and articles while moderating the forum, ensuring high-quality content and community engagement.
Education
Degrees, certifications, and relevant coursework
UŁUniversity of Łódź
Bachelor, New Media and Digital Culture
2018 - 2021
Thesis involved studying a gaming company and analyzing their marketing strategies mostly related to content marketing along visual communication.
Availability
Location
PolandAuthorized to work in
Social media
Job categories
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