Elizabeth Coker

I am a Customer Support and Success specialist with over four years of experience delivering high-quality support across global time zones in SaaS and fintech environments. I thrive in remote-first teams and consistently focus on creating smooth, human-centered user experiences.

In my recent roles I led onboarding and go-live coordination, reduced churn by 30%, and improved CSAT by 25% by converting dissatisfied users and resolving onboarding pain points. As a technical support specialist I improved satisfaction metrics by 70% through clear troubleshooting and developer partnerships.

I contribute to knowledge base management, document common issues, and share user insights with product and marketing teams to inform improvements. I collaborate cross-functionally with engineering and product teams to escalate and resolve complex issues quickly.

I bring strong communication, empathy, and time-management skills to every role and adapt easily to US and EU shifts. I am motivated to continue driving onboarding success, reducing churn, and helping companies scale supportive, customer-centric operations.