Open to opportunities

Colton Hensley

@coltonhensley

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Operational specialist with 7 years in learning content optimization.

Zimbabwe

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What I'm looking for

I seek a role that fosters innovation and collaboration, focusing on impactful learning initiatives.

I am an operational specialist with over 7 years of experience in planning, creating, and optimizing learning content. My expertise spans managing a full tech stack of internal and external learning platforms while overseeing projects for Customer Education, Revenue Operations, Sales Enablement, and Learning & Development.

Throughout my career, I have successfully launched the first Product and Revenue Enablement programs, which increased onboarding efficiency and training effectiveness by 30% across all Sales teams. I have also managed customer-facing knowledge platforms, improving user accessibility, and led company-wide training initiatives that boosted internal engagement of new product launches by 35% across a 400-person organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Learning Operations Specialist

Current

Muck Rack

Feb 2024 - Present (1 year 4 months)

Spearheaded the strategic execution of learning operations for all education programs, from Customer Education to internal Product Enablement, and from Sales Enablement to Learning & Development programs. Oversaw all phases of new and auditing content, from design to evaluation, resulting in a 35% increase in training completion rates across all user bases.

Learning Operations Customer Education Product Enablement Sales Enablement Learning Development Content Design Program Management

Learning Management Systems Administrator

Muck Rack

Dec 2022 - Feb 2024 (1 year 2 months)

Streamlined the internal and external LMSs, integrating multimedia content and virtual classrooms, leading to a 20% boost in training engagement across customer-facing content. Spearheaded the creation of the first-ever Product and Revenue Enablement programs, focusing on driving results from onboarding through to everboarding of all employees.

Product Enablement Revenue Enablement Onboarding Training Audits

Learning Management Systems Administrator

Datto

Dec 2020 - Dec 2022 (2 years)

Managed LMS customization and user accessibility for the customer education and technical training platform, improving system functionality and reducing content-related issues by 20%. Implemented data-driven strategies to improve course completion rates.

LMS Customization User Accessibility Customer Education Technical Training Data Driven Course Completion Rates

Quiz Master

Geeks Who Drink

Dec 2015 - Mar 2021 (5 years 3 months)

Hosted engaging and entertaining trivia events at various bars and venues, creating a lively atmosphere. This role involved direct interaction with diverse audiences and managing event flow.

Hosting Entertainment Public Speaking Event Management Customer Service

Education

Degrees, certifications, and relevant coursework

Skilljar University

Certification, Customer Education

Achieved Certified Professional Certification from Skilljar University, demonstrating expertise in utilizing the Skilljar platform for customer education.

Docebo University

Certification, Learning Management System Administration

Completed Administrator Certification from Docebo University, gaining proficiency in managing and optimizing the Docebo LMS.

Thought Industries Academy

Certification, Learning Platform Administration

Earned Administrator Certification from Thought Industries Academy, specializing in the administration of their learning platform.

Absorb Academy

Certification, Learning Management System Administration

Achieved Administrator Certification from Absorb Academy, demonstrating expertise in managing the Absorb LMS.

SAP Litmos University

Certification, Learning Management System Administration

Completed Administrator Certification from SAP Litmos University, gaining proficiency in the administration of the SAP Litmos LMS.

Coursera

Certificate, Project Management

Completed a professional certificate program in project management through Coursera, enhancing skills in planning, execution, and oversight of projects.