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CH@coltonhensley
Operational specialist with 7 years in learning content optimization.
ZimbabweI am an operational specialist with over 7 years of experience in planning, creating, and optimizing learning content. My expertise spans managing a full tech stack of internal and external learning platforms while overseeing projects for Customer Education, Revenue Operations, Sales Enablement, and Learning & Development.
Throughout my career, I have successfully launched the first Product and Revenue Enablement programs, which increased onboarding efficiency and training effectiveness by 30% across all Sales teams. I have also managed customer-facing knowledge platforms, improving user accessibility, and led company-wide training initiatives that boosted internal engagement of new product launches by 35% across a 400-person organization.
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Work history, roles, and key accomplishments
Muck Rack
Feb 2024 - Present (1 year 9 months)
Spearheaded the strategic execution of learning operations for all education programs, from Customer Education to internal Product Enablement, and from Sales Enablement to Learning & Development programs. Oversaw all phases of new and auditing content, from design to evaluation, resulting in a 35% increase in training completion rates across all user bases.
Muck Rack
Dec 2022 - Feb 2024 (1 year 2 months)
Streamlined the internal and external LMSs, integrating multimedia content and virtual classrooms, leading to a 20% boost in training engagement across customer-facing content. Spearheaded the creation of the first-ever Product and Revenue Enablement programs, focusing on driving results from onboarding through to everboarding of all employees.
Datto
Dec 2020 - Dec 2022 (2 years)
Managed LMS customization and user accessibility for the customer education and technical training platform, improving system functionality and reducing content-related issues by 20%. Implemented data-driven strategies to improve course completion rates.
Geeks Who Drink
Dec 2015 - Mar 2021 (5 years 3 months)
Hosted engaging and entertaining trivia events at various bars and venues, creating a lively atmosphere. This role involved direct interaction with diverse audiences and managing event flow.
Degrees, certifications, and relevant coursework
Certification, Customer Education
Achieved Certified Professional Certification from Skilljar University, demonstrating expertise in utilizing the Skilljar platform for customer education.
Certification, Learning Management System Administration
Completed Administrator Certification from Docebo University, gaining proficiency in managing and optimizing the Docebo LMS.
Certification, Learning Platform Administration
Earned Administrator Certification from Thought Industries Academy, specializing in the administration of their learning platform.
Certification, Learning Management System Administration
Achieved Administrator Certification from Absorb Academy, demonstrating expertise in managing the Absorb LMS.
Certification, Learning Management System Administration
Completed Administrator Certification from SAP Litmos University, gaining proficiency in the administration of the SAP Litmos LMS.
COCertificate, Project Management
Completed a professional certificate program in project management through Coursera, enhancing skills in planning, execution, and oversight of projects.
Certification, Media Relations
Obtained certification in the fundamentals of media relations from Muck Rack Academy, focusing on strategic communication and public relations.
COCertification, Data Analytics
Acquired Google Data Analytics Certification through Coursera, developing skills in data analysis, visualization, and interpretation.
ZimbabweYou can contact Colton and 90k+ other talented remote workers on Himalayas.
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