Open to opportunities

jayleen rodriguez

@jayleenrodriguez

Message

Organized information specialist delivering reliable administrative and customer support.

United States

Message

What I'm looking for

I seek a role where I can apply information management and administrative skills in a supportive, team-oriented environment with opportunities to improve processes and help users.

I manage and organize information resources to ensure easy access for users, maintain accurate records, and provide efficient administrative support. I have hands-on experience in information center operations, customer service, and healthcare assistance, contributing to improved workflows and user satisfaction.

My background includes roles as an Information Center Assistant, Certified Nursing Assistant, and retail hardware and customer service associate, where I developed strong communication, data-entry, and troubleshooting skills. I am detail-oriented, service-driven, and focused on helping teams function smoothly while supporting users and residents with professionalism and care.

Experience

Work history, roles, and key accomplishments

Current

Information Center Assistant

Current

Polk State College

Jun 2024 - Present (1 year 6 months)

Managed and organized information resources, maintained and updated databases to ensure data accuracy, and provided customer service to visitors while coordinating daily operations and troubleshooting issues.

Customer Service Data Entry Information Management Scheduling Troubleshooting

Certified Nursing Assistant

Opis Highlands Lake Center

May 2023 - Jun 2024 (1 year 1 month)

Provided direct patient care and support, assisted residents with ADLs, followed infection control protocols, and monitored and reported changes in residents' health to nursing staff.

Patient Care ADLS Reporting Empathy Patient Safety

Hardware Associate

Lowe's

Jul 2022 - May 2023 (10 months)

Advised customers on hardware and home improvement products, demonstrated product features and uses, and adhered to safety, security, and loss-prevention procedures.

Customer Service Product Knowledge Sales Support Safety Compliance Loss Prevention

Customer Service Associate

Harvey's Supermarket

Dec 2019 - Mar 2022 (2 years 3 months)

Delivered friendly, professional customer service, operated cash registers accurately, and resolved customer inquiries and complaints to ensure satisfaction.

Cash Handling Customer Relations Time Management Communication