Open to opportunities

Esohe OBAZEE

@esoheobazee

Message

Customer-focused professional transitioning into SaaS and tech services.

Nigeria

Message

What I'm looking for

I seek a customer-focused role in a technology or SaaS company where I can manage onboarding, improve user experience, contribute documentation, and grow into client success leadership within a collaborative, remote-friendly culture.

I am a customer-focused professional with a background in law, administration, and client support, now transitioning into SaaS and technology-enabled services. I have experience handling customer inquiries via email, chat, and phone, onboarding users to digital platforms, creating reports and documentation, and collaborating with remote, cross-time-zone teams.

I have supported global participants and stakeholders, contributed to knowledge bases and policy materials, and organised events with 200+ attendees as a student leader. I bring strong written and verbal communication, problem-solving, and conflict-resolution skills, and I leverage technology to deliver smooth user experiences and clear stakeholder reporting.

Experience

Work history, roles, and key accomplishments

Current

Executive/Legal Associate

Current

National Human Rights Commission

Jul 2025 - Present (11 months)

Coordinated client and stakeholder communications, drafted memos and reports, and conducted data analysis to support inter-agency consultations and executive inquiries.

Client Communication Legal Drafting Reporting Data Analysis Stakeholder Management Documentation MS Office Knowledge Sharing

Current

Customer Support Specialist

Current

Life Church Online

Nov 2023 - Present (2 years 7 months)

Handled email and chat communications with global participants across 5+ time zones, onboarded volunteers to digital systems, and resolved user issues while escalating technical challenges as needed.

Customer Support Onboarding Email Support Live Chat Remote Collaboration Knowledge Base Slack Zoom Troubleshooting

Paralegal

National Human Rights Commission

Feb 2025 - Jul 2025 (5 months)

Managed stakeholder inquiries by explaining legal processes and assisted in preparing internal policies, MoUs, and knowledge-sharing materials for institutional use.

Legal Research Documentation Knowledge Base Report Writing

Paralegal

Chief Chris Uche SAN & Co.

Jul 2024 - Aug 2024 (1 month)

Supported clients through legal processes by addressing questions, guiding documentation, and conducting legal and market research to inform senior partners.

client support Legal Research Documentation Market Research Communication MS Office