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Patrick Schickle

@patrickschickle

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Experienced Technical Communicator. I have worked with multiple tech and AI companies.

South Korea

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What I'm looking for

I am looking for part-time or full-time employment in the field of IT.

I am an experienced Technical Communicator with a strong background in creating clear and concise technical documentation. My expertise lies in disseminating complex information into easy-to-understand terms, ensuring that users can effectively engage with technical materials.

I have a proven track record of leading the development of knowledge bases and managing client-facing documentation, which has significantly improved user experience and product understanding.

In my recent role as a Technical Specialist and Documentation Manager at Avodah, I authored comprehensive product education guides and participated in cross-functional meetings with product managers and engineers to ensure accurate and efficient product knowledge.

Experience

Work history, roles, and key accomplishments

Current

Technical Specialist

Current

Avodah

Aug 2023 - Oct 2024 (1 year 2 months)

Led the development of a comprehensive knowledge base, housing technical material, product education, and troubleshooting documentation. Managed a suite of client-facing documentation and authored product education guides and training materials. Provided technical expertise as a technical writer and troubleshooting support specialist.

Technical Writing Documentation Management Product Education Training Product Vision Zendesk HubSpot

Technical Specialist

AvodahMed

Jan 2023 - Jan 2025 (2 years)

Led the creation and development of a knowledge base covering product education, training, and troubleshooting documentation. Authored product education guides and worked with product managers, engineers, and development teams to ensure documentation accuracy and supported client communication.

Technical Writing Documentation Management Knowledge Base Management Product Education Technical Editing Client Communication ClickUp Adobe Acrobat Google Suite Zendesk

Technical Specialist

Edpuzzle

Aug 2020 - Sep 2023 (3 years 1 month)

Provided quick and accurate technical support using Zendesk and led live training and troubleshooting via Zoom video calls. Tracked quality of support, provided updates to management on workflow improvements, and met with product development weekly to provide user suggestions and bug/feature updates.

Technical Support Troubleshooting Zendesk Zoom User Feedback Bug Reporting

Technical Support Specialist

Edpuzzle

Jan 2020 - Jan 2023 (3 years)

Provided quick and accurate technical support using Zendesk and led live training and troubleshooting via Zoom. Tracked support quality, provided workflow updates to management, and met with product development weekly to deliver user feedback and bug/feature updates.

Technical Support Zendesk Zoom Troubleshooting User Feedback Bug Reporting Client Communication

Technical Product Support/Marketing

CE Learning Systems

Jan 2018 - Jul 2020 (2 years 6 months)

Represented and marketed products at technical conferences while providing technical troubleshooting for clients. Developed marketing content and user manuals, and assisted in proofreading and editing company documents.

Technical Support Marketing Product Representation Troubleshooting Content Development Proofreading Editing

Technical Support / Product Marketing

CE Learning

Jan 2018 - Jan 2020 (2 years)

Provided technical troubleshooting by email/phone and coordinated with product and engineering teams to address issues. Developed marketing content and user manuals, including proofreading and editing company documents.

Technical Troubleshooting Product documentation Proofreading Client Communication

Education

Degrees, certifications, and relevant coursework

Texas Tech University

MA in Technical Communication, Technical Communication

Pursued a Master of Arts in Technical Communication, focusing on advanced strategies for creating clear and concise technical documentation. Developed expertise in disseminating complex information effectively for various audiences.

Texas Tech University

Master of Arts in Technical Communication, Technical Communication

2022 - 2025

Earned a Master of Arts in Technical Communication from Texas Tech University from 2022 to 2025.

Colorado State University-Pueblo

BA in Mass Communication/Journalism, Mass Communication/Journalism

Completed a Bachelor of Arts in Mass Communication/Journalism, gaining foundational knowledge in media studies and journalistic practices. Acquired skills in content creation, reporting, and effective communication.