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@chairatpuengrod
Senior Integration Specialist with expertise in technical problem resolution.
As a Senior Integration Specialist at Procore, I have honed my skills in troubleshooting complex technical issues and providing exceptional customer service. My role involves managing communications and documentation for various cases, ensuring that clients receive timely and effective solutions. I take pride in my ability to resolve intricate integration challenges, particularly with ERP systems like QuickBooks and Acumatica, while acting as a dedicated customer advocate.
Throughout my career, I have contributed to the development of training materials and knowledge articles, enhancing the onboarding process for new hires. My experience in mentoring teammates and leading training sessions has allowed me to foster a collaborative environment that prioritizes quality control and continuous improvement. I am passionate about sharing my expertise and insights to help others succeed in their roles.
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Work history, roles, and key accomplishments
Procore
Jun 2023 - Jan 2025 (1 year 7 months)
Managed communications and documentation for technical cases, resolving escalated issues related to Procore's ERP integrations. Collaborated with internal teams to enhance customer experience and contributed to knowledge management by creating technical articles.
Procore
Nov 2021 - Jun 2023 (1 year 7 months)
Provided support for integration connectors, communicated with customers to resolve issues, and collaborated with development teams to address product enhancements. Contributed to internal knowledge management and improved existing documentation.
AM Noodle and Lucky Thai Cuisine
Mar 2016 - Dec 2021 (5 years 9 months)
Oversaw daily operations, provided customer service, and managed administrative tasks including compliance and hiring. Maintained a high standard of service in a fast-paced environment.
Westmont College
Dec 2018 - May 2020 (1 year 5 months)
Responsible for cleaning and maintaining the college facilities, ensuring a safe and tidy environment for students and staff. Addressed immediate cleaning needs and maintained equipment.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Sociology
2016 - 2020
Graduated with a Bachelor of Arts in Sociology, focusing on understanding social behavior, institutions, and the complexities of human interactions within society.
Software and tools used professionally
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