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Chairat Puengrod

@chairatpuengrod

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Senior Integration Specialist with expertise in technical problem resolution.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while fostering collaboration and growth within a supportive team environment.

As a Senior Integration Specialist at Procore, I have honed my skills in troubleshooting complex technical issues and providing exceptional customer service. My role involves managing communications and documentation for various cases, ensuring that clients receive timely and effective solutions. I take pride in my ability to resolve intricate integration challenges, particularly with ERP systems like QuickBooks and Acumatica, while acting as a dedicated customer advocate.

Throughout my career, I have contributed to the development of training materials and knowledge articles, enhancing the onboarding process for new hires. My experience in mentoring teammates and leading training sessions has allowed me to foster a collaborative environment that prioritizes quality control and continuous improvement. I am passionate about sharing my expertise and insights to help others succeed in their roles.

Experience

Work history, roles, and key accomplishments

Senior Integration Specialist

Procore

Jun 2023 - Jan 2025 (1 year 7 months)

Managed communications and documentation for technical cases, resolving escalated issues related to Procore's ERP integrations. Collaborated with internal teams to enhance customer experience and contributed to knowledge management by creating technical articles.

ERP Integration Technical Troubleshooting Customer Advocacy Communication Training Documentation Microsoft Office Zoom

Integration Support Specialist

Procore

Nov 2021 - Jun 2023 (1 year 7 months)

Provided support for integration connectors, communicated with customers to resolve issues, and collaborated with development teams to address product enhancements. Contributed to internal knowledge management and improved existing documentation.

Integration Troubleshooting Knowledge Management Team Collaboration Microsoft Office Zoom Technical Documentation Customer Service

Manager

AM Noodle and Lucky Thai Cuisine

Mar 2016 - Dec 2021 (5 years 9 months)

Oversaw daily operations, provided customer service, and managed administrative tasks including compliance and hiring. Maintained a high standard of service in a fast-paced environment.

Customer Service Management Administration Compliance Hiring Training Problem Solving Fast Paced Environment Communication

Custodian

Westmont College

Dec 2018 - May 2020 (1 year 5 months)

Responsible for cleaning and maintaining the college facilities, ensuring a safe and tidy environment for students and staff. Addressed immediate cleaning needs and maintained equipment.

Maintenance Time Management Teamwork Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Westmont College

Bachelor of Arts, Sociology

2016 - 2020

Graduated with a Bachelor of Arts in Sociology, focusing on understanding social behavior, institutions, and the complexities of human interactions within society.