Basit Shittabey

I am a results-driven Customer Service Advisor with over 4 years of experience in fast-paced support environments. My expertise lies in handling over 80 customer interactions daily across various channels, including phone, email, and chat. I am proficient in CRM tools like Zendesk and Salesforce, and I have a proven track record of increasing customer retention while generating over £50k in revenue for my previous employer, Fivestar Catering.

At Fivestar Catering, I designed and implemented structured training programs for new hires, which resulted in a remarkable 40% boost in team productivity within 18 months. My ability to thrive in high-pressure environments contributed to an average increase of £5K in monthly sales through upselling and efficient service delivery. I consistently maintained a 95%+ customer satisfaction score by resolving over 80 inquiries daily and leading onboarding support sessions that improved customer handling consistency.

In my previous roles at Hap Solutions and Coople, I focused on delivering personalized support, resolving issues on the first contact, and identifying trends in customer feedback to drive service improvements. My commitment to excellence has not only enhanced customer experiences but also contributed to significant revenue growth and reduced complaint rates.