TD
Open to opportunities

Tara Wright Delvaille

@tarawrightdelvaille

Experienced BPO Executive with a focus on client satisfaction and growth.

Jamaica
Message

What I'm looking for

I am looking for a role that values strategic leadership and client satisfaction, with opportunities for growth and innovation.

I am a seasoned BPO Executive with a proven track record in driving growth and leading diverse teams. With certifications as a Six Sigma Master Black Belt and Scrum Master, I excel in Sales, Client and Operations Management, and Project Management. My strategic leadership in site operations has consistently surpassed metrics, securing top-tier client satisfaction.

Throughout my career, I have managed significant operations across various companies, including Continuum Global Solutions and Teleperformance, where I oversaw day-to-day operations and implemented strategies that enhanced profitability and client relationships. My commitment to operational efficiency and meticulous attention to detail has led to impressive contributions, such as achieving a 50% contribution margin in Jamaica for Continuum.

I am passionate about fostering strong client relationships and ensuring compliance with industry standards. My experience spans managing large teams, optimizing service delivery, and driving financial success, making me a valuable asset in any organization seeking growth and excellence in customer service.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Universidad Isabel I logoUI

Universidad Isabel I

Master in Human Resource Management, Human Resource Management

Pursued a Master in Human Resource Management, emphasizing effective HR practices, talent management, and organizational behavior.

UI

Universidad Isabel I

Master in Digital Marketing and eCommerce, Digital Marketing and eCommerce

Earned a Master in Digital Marketing and eCommerce, focusing on digital strategies, online consumer behavior, and eCommerce platforms.

UNICAF University of Zambia logoUZ

UNICAF University of Zambia

Bachelor of Arts, Business Administration

Achieved a Bachelor of Arts (B.A.) in Business Administration, covering essential business principles, management theories, and economic concepts.

The University of the West Indies, Mona logoTM

The University of the West Indies, Mona

Bachelor of Science, Social Work

Obtained a Bachelor of Science (B.S.) in Social Work, focusing on social welfare policies, community development, and client advocacy.

Universidad Isabel I logoUI

Universidad Isabel I

Master of Business Administration, Business Administration

Completed a Master of Business Administration (M.B.A.) focusing on advanced business concepts, strategic management, and leadership skills.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Tara Wright Delvaille - Managing Director - JamVirt Ideal Solutions | Himalayas