Tara Wright Delvaille
@tarawrightdelvaille
Experienced BPO Executive with a focus on client satisfaction and growth.
What I'm looking for
I am a seasoned BPO Executive with a proven track record in driving growth and leading diverse teams. With certifications as a Six Sigma Master Black Belt and Scrum Master, I excel in Sales, Client and Operations Management, and Project Management. My strategic leadership in site operations has consistently surpassed metrics, securing top-tier client satisfaction.
Throughout my career, I have managed significant operations across various companies, including Continuum Global Solutions and Teleperformance, where I oversaw day-to-day operations and implemented strategies that enhanced profitability and client relationships. My commitment to operational efficiency and meticulous attention to detail has led to impressive contributions, such as achieving a 50% contribution margin in Jamaica for Continuum.
I am passionate about fostering strong client relationships and ensuring compliance with industry standards. My experience spans managing large teams, optimizing service delivery, and driving financial success, making me a valuable asset in any organization seeking growth and excellence in customer service.
Experience
Work history, roles, and key accomplishments
Managing Director
JamVirt Ideal Solutions
Nov 2023 - Present (1 year 8 months)
Overseeing customer service enhancement and complaint resolution while managing day-to-day business development needs and financial management to ensure sales teams meet their targets.
Country Manager
Continuum Global Solutions
Mar 2022 - Oct 2023 (1 year 7 months)
Managed daily operations, team management, service delivery, and strategic planning to enhance profitability and client satisfaction while ensuring compliance with regulations.
Client and Operations Director
Teleperformance
Sep 2020 - Apr 2022 (1 year 7 months)
Oversaw multiple sales campaigns, managed training modules, and directed P&L management while achieving revenue targets and operational efficiency.
Site and Operations Director
Centerfield Media
Feb 2019 - Sep 2020 (1 year 7 months)
Managed diverse campaigns and critical departments, optimized team performance, and expanded site capacity, leading to significant investments and recognition as a top employer.
Associate Director Client Services Manager
VXI Global Solutions
Jun 2017 - Feb 2019 (1 year 8 months)
Led client services for AT&T, addressing profitability issues and expanding business lines, achieving top rankings in sales performance.
Operations Manager
IBEX Global Solutions
Nov 2015 - Mar 2017 (1 year 4 months)
Founding member of the inaugural site, managed a large team, and achieved high customer satisfaction levels while transitioning clients efficiently.
Education
Degrees, certifications, and relevant coursework
Universidad Isabel I
Master in Human Resource Management, Human Resource Management
Pursued a Master in Human Resource Management, emphasizing effective HR practices, talent management, and organizational behavior.
Universidad Isabel I
Master in Digital Marketing and eCommerce, Digital Marketing and eCommerce
Earned a Master in Digital Marketing and eCommerce, focusing on digital strategies, online consumer behavior, and eCommerce platforms.
UNICAF University of Zambia
Bachelor of Arts, Business Administration
Achieved a Bachelor of Arts (B.A.) in Business Administration, covering essential business principles, management theories, and economic concepts.
The University of the West Indies, Mona
Bachelor of Science, Social Work
Obtained a Bachelor of Science (B.S.) in Social Work, focusing on social welfare policies, community development, and client advocacy.
Universidad Isabel I
Master of Business Administration, Business Administration
Completed a Master of Business Administration (M.B.A.) focusing on advanced business concepts, strategic management, and leadership skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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