Derriesha Collins

Supported the Store Operator in planning and executing efficient business operations to achieve financial targets. Role modeled, coached, and reinforced customer service expectations while monitoring system effectiveness and recommending improvements. Created an engaging shopping experience to enhance customer loyalty, sales, and profit.

Managed, motivated, and coordinated team activities to reach objectives and service levels, ensuring professional call handling. Provided day-to-day supervision, technical advice, and support, including performance reviews, setting objectives, and assisting with recruitment. Consistently achieved goals for call monitoring and scores while modifying operations as needed to meet service level agreem

Handled customer inquiries and suggestions with courtesy and professionalism, providing tailored assistance and issue resolution. Ensured all client calls and e-mails were handled professionally and within service level agreements. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor when needed.

Provided exceptional customer support via phone, email, and chat to resolve inquiries and issues efficiently. Processed customer orders, returns, and refunds while maintaining up-to-date knowledge of products and services. Handled billing inquiries, account updates, and subscription management with professionalism, following company guidelines.