anthony dooley
@anthonydooley
Dedicated customer service professional with management experience.
What I'm looking for
I am a dedicated customer service professional with extensive experience in management and team leadership. Over the years, I have honed my skills in various roles, from managing a large team at Christian Elderly Care to leading customer service initiatives at multiple retail and service-oriented organizations. My ability to connect with clients and ensure their needs are met has been a cornerstone of my career.
Throughout my journey, I have consistently achieved recognition for my performance, including being named employee of the month twice and earning the Team Lead title within 60 days at Kroger. I pride myself on my administrative skills and my ability to manage operations effectively, ensuring that both employees and customers have a positive experience. I am currently pursuing an Associate of Applied Science degree, which further enhances my qualifications and prepares me for future challenges in the workforce.
Experience
Work history, roles, and key accomplishments
Remote Worker
Arise.com
Apr 2020 - Present (5 years 2 months)
Provided remote customer service to clients requiring roadside assistance dispatch. Facilitated communication and coordination for emergency services.
Team Lead
Christina's Complete Cleaning
Jul 2018 - Present (6 years 11 months)
Served as a primary customer service contact for clients and performed various janitorial duties. Operated power wash machines and effectively led team members to ensure timely project completion.
Shift Lead
Village Pantry
Jan 2018 - Present (7 years 5 months)
Provided customer service, managed cash registers, and performed janitorial tasks. Oversaw inventory counts, ordered merchandise, processed expired goods, and monitored gas prices.
Unarmed Security Guard
Allied Barton
Jun 2016 - Present (9 years)
Served as a customer service representative while patrolling the premises. Managed client check-ins/outs, inspected commercial truck seals, and processed bills of sale.
Retail Associate
Kroger
Feb 2015 - Present (10 years 4 months)
Provided excellent customer service and managed cash transactions accurately. Responsible for operating registers, performing janitorial duties, and stocking grocery shelves.
Manager
Christian Elderly Care
Oct 2011 - Present (13 years 8 months)
Managed administrative tasks and oversaw payroll operations for the facility. Successfully managed a team of 150 employees, ensuring efficient daily operations.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Associates of Applied Science, Applied Science
Currently pursuing an Associates of Applied Science degree.
Excel Center
Highschool Diploma, Core 40
Completed the Core 40 Highschool Diploma program.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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