Open to opportunities

anthony dooley

@anthonydooley

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Dedicated customer service professional with management experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated customer service professional with extensive experience in management and team leadership. Over the years, I have honed my skills in various roles, from managing a large team at Christian Elderly Care to leading customer service initiatives at multiple retail and service-oriented organizations. My ability to connect with clients and ensure their needs are met has been a cornerstone of my career.

Throughout my journey, I have consistently achieved recognition for my performance, including being named employee of the month twice and earning the Team Lead title within 60 days at Kroger. I pride myself on my administrative skills and my ability to manage operations effectively, ensuring that both employees and customers have a positive experience. I am currently pursuing an Associate of Applied Science degree, which further enhances my qualifications and prepares me for future challenges in the workforce.

Experience

Work history, roles, and key accomplishments

Remote Worker

Arise.com

Apr 2020 - Present (5 years 2 months)

Provided remote customer service to clients requiring roadside assistance dispatch. Facilitated communication and coordination for emergency services.

Remote Work Customer Service Dispatch Coordination Roadside Assistance Client Communication Problem Solving

Team Lead

Christina's Complete Cleaning

Jul 2018 - Present (6 years 11 months)

Served as a primary customer service contact for clients and performed various janitorial duties. Operated power wash machines and effectively led team members to ensure timely project completion.

Team Leadership Customer Service Power Washing Project Coordination Quality Assurance

Shift Lead

Village Pantry

Jan 2018 - Present (7 years 5 months)

Provided customer service, managed cash registers, and performed janitorial tasks. Oversaw inventory counts, ordered merchandise, processed expired goods, and monitored gas prices.

Customer Service Cash Management Merchandise

Unarmed Security Guard

Allied Barton

Jun 2016 - Present (9 years)

Served as a customer service representative while patrolling the premises. Managed client check-ins/outs, inspected commercial truck seals, and processed bills of sale.

Security Operations Customer Service Patrol Access Control Documentation

Retail Associate

Kroger

Feb 2015 - Present (10 years 4 months)

Provided excellent customer service and managed cash transactions accurately. Responsible for operating registers, performing janitorial duties, and stocking grocery shelves.

Customer Service Stocking

Manager

Christian Elderly Care

Oct 2011 - Present (13 years 8 months)

Managed administrative tasks and oversaw payroll operations for the facility. Successfully managed a team of 150 employees, ensuring efficient daily operations.

Administrative Support Payroll Processing Team Leadership