Aina Olajumoke

I am a dynamic, detail-oriented Customer Service Manager with extensive experience in client relations, travel operations, and process improvement. I lead customer-focused teams to achieve service excellence and operational efficiency in fast-paced international environments.

I have a track record of resolving complex inquiries, managing bookings and modifications, and ensuring customer satisfaction through clear communication and timely action. I consistently update and maintain CRM systems to reflect real-time information and support data-driven improvements.

My roles have included frontline international support, modification processing, and coordinating with accommodation providers and internal departments to secure confirmations and compliant adjustments. I prioritize urgent requests, offer alternative solutions when needed, and implement best practices to reduce disruptions.

I bring strong skills in team leadership, conflict resolution, documentation and reporting, and performance analysis, combined with multilingual ability in English, French, and Russian to serve diverse client bases and foster positive client relationships.