Pascal Prévost-Borot

■ Teamwork to facilitate the achievement of objectives.
■ Efficient completion of assigned tasks.
■ Customer service with a focus on quality.
■ Preparation of reports.
■ Problem resolution and incident management.
■ Collaboration with different departments within the company.
■ Answering phone calls and managing company email.
■ Customer service and support.

■ Daily operational duties
■ Reservations, reception, and Royal and corporate services
■ Event promotion
■ Communicating each client's special requirements to all relevant departments and monitoring their fulfillment.
■ Providing attentive and personalized customer service. ■ Cross-selling and upselling luxury real estate.
■ Team selection and management. Complaint handling.

■ Daily operational tasks.
■ Opening, managing, and processing policyholder files
■ Emergency department.
■ Surveying providers and managing the resolution of interventions,
■ Contacts with insurance companies and assistance providers.
■ Selection, training, and shadowing of new hires.
■ VIP client management
■ KYC (Know Your Customer).

■ Responsible for the safety and service on board international flights.
■ Coordinate the cabin crew (up to 21 flight attendants).
■ Cabin preparation, passenger service, safety demonstrations, and emergency management.
■ Selection, training of cabin crew.
■ Sales.
■ Service to VIPs, Royals, and corporate clients.
■ Support for passengers with special needs.

■ Management, organization, product purchasing, marketing, and sales.
■ Staff selection and training.
■ Trade shows, shipping, and inventory management.
■ Event organization.
■ Implementation of marketing strategies to increase customer traffic.

Master's in Intervention with Special Needs Education, focusing on strategies and methodologies to support individuals with special educational needs.

Public Relations and Protocol program, emphasizing communication skills and event management in professional settings.

HR and People Management course, focusing on human resources practices, employee relations, and organizational behavior.

Cabin Crew Attestation, providing training and certification for cabin crew responsibilities and safety procedures.