Pascal Prévost-Borot

Managed guest experiences and sales, focusing on personalized service and customer loyalty. Supervised service fulfillment and communicated customer preferences across departments. Fluent in English, Spanish, and French.

Led customer retention activities, ensuring customer satisfaction through process improvements and efficient reporting. Managed customer service operations using Zendesk.

Managed insured files and coordinated emergency responses. Oversaw team training and VIP customer management, ensuring timely resolution of claims.

Supervised and trained team members in providing VIP customer service for medical repatriation. Handled incidents and claims while ensuring effective communication.

Oversaw product purchasing, marketing, and sales operations. Managed store organization and stock, while leading a team of sales assistants.

Coordinated cabin crew during flights, ensuring teamwork and compliance with emergency procedures. Responsible for training and managing flight attendants.

Master's in Intervention with Special Needs Education, focusing on strategies and methodologies to support individuals with special educational needs.

Public Relations and Protocol program, emphasizing communication skills and event management in professional settings.

HR and People Management course, focusing on human resources practices, employee relations, and organizational behavior.

Cabin Crew Attestation, providing training and certification for cabin crew responsibilities and safety procedures.