Justyna Sliwka

Manage up to 100 enquiries daily via phone and email, resolving issues to achieve first-contact resolution and processing orders, returns, and confidential data accurately.

Oversaw daily store operations and team productivity, deputised for the store manager, and supported KPIs, training, and performance reviews to improve store performance.

Managed opening/closing procedures, tills, and security, supported cash handling and end-of-day reconciliations, and trained staff while leading the team during management absences.

Delivered high-quality service in a fast-paced café, prepared drinks, handled payments, and managed customer flow during busy periods to maintain service standards.

Managed full restaurant operations and a 15-person team, organised large events for 150+ guests, and handled budgets, rotas, recruitment, licensing, and compliance.

Supervised daily shift operations, ensured kitchen and customer service standards, and managed opening/closing duties and stock coordination to maintain operational efficiency.

Completed Salesforce Administrator training focusing on CRM administration and platform configuration.

Completed Emergency First Aid at Work training certified by the British Red Cross.

Awarded a Fire Marshal certificate covering fire safety procedures and evacuation coordination.

Level 2 Diploma in Event Planning awarded by TQUK covering event design, logistics, and coordination.

Level 2 Diploma in Retail Operations awarded by TQUK covering retail processes and customer service.

Studied Hospitality Management and Event Planning at the Complex of Gastronomy & Trading High Schools in Poland.