Open to opportunities

Nino Russo Alesi

@ninorussoalesi

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Experienced customer service leader with a focus on client satisfaction.

Italy

Message

What I'm looking for

I am looking for a role in a dynamic organization that values customer satisfaction and offers opportunities for growth and development.

As an International Customer Support Lead at Sicily by Car, I excel in managing high-volume inquiries and ensuring exceptional customer experiences. My role involves resolving complex issues related to car rentals, coordinating with on-site teams, and meeting sales targets through effective communication and service recommendations.

With a strong entrepreneurial background as the Owner and Founder of Rattan Imports, I have honed my skills in market research, digital marketing, and customer service operations. I successfully built a dedicated team and implemented strategies that drove organic traffic and optimized conversion rates, showcasing my ability to blend customer service with business acumen.

My experience spans various sectors, including banking and hospitality, where I have consistently demonstrated my commitment to delivering high-quality service. I thrive in remote work environments and am passionate about leveraging my skills to contribute to a vibrant customer service organization.

Experience

Work history, roles, and key accomplishments

Current

International Customer Support Lead

Current

Sicily By Car

May 2024 - Present (1 year 2 months)

Handles international car rental inquiries and bookings through email, phone, and chat platforms. Resolves customer concerns including reservation modifications, billing questions, and service inquiries while coordinating with on-site teams in Sicily to provide accurate and timely information to clients.

Customer Support Email Support Phone Support Chat Support Customer Relationship Management Sales Team Collaboration Problem Solving Communication

Current

Owner & Founder

Current

Rattan Imports

Jan 2014 - Present (11 years 6 months)

Conducted comprehensive market research to identify profitable niche products in the home décor and furniture sector. Implemented SEO strategies and managed Google Ads campaigns to drive organic traffic and optimize conversion rates.

Market Research SEO Google Ads Customer Service Team Management Inventory Management Data Analysis Digital Marketing Logistics

Customer Service Advisor

Ambasciatori Hotel

Nov 2023 - Apr 2024 (5 months)

Provided fully remote customer support across multiple digital channels (phone, email, live chat). Processed and documented an average of 35+ customer tickets daily in digital CRM systems.

Customer Support Remote Work CRM Systems Banking Inquiries Technical Support Team Collaboration Communication

Customer Service Advisor

Starling Bank

Feb 2023 - Jun 2023 (4 months)

Provided fully remote customer support across multiple digital channels (phone, email, live chat). Resolved banking inquiries and technical issues independently without direct supervision.

Customer Support Remote Support Digital Communication Banking Operations Technical Troubleshooting CRM Software Case Management Team Collaboration Problem Solving

Front Desk Team Member

Verdura Resort, A Rocco Forte Hotel

Apr 2022 - Oct 2022 (6 months)

Provided exceptional customer service according to Leading Hotels of the World standards. Managed guest inquiries and requests through the property management system.

Customer Service Hospitality Property Management Systems Problem Solving

Front Desk Shift Leader

Hilton Worldwide

Feb 2017 - Mar 2022 (5 years 1 month)

Utilized digital booking systems and hotel management software to support guest needs. Created and analyzed performance reports to identify service improvement opportunities.

performance reporting Problem Solving Training

Night Duty Manager

The Royal Hotel

Oct 2015 - Dec 2016 (1 year 2 months)

Managed all aspects of guest services during night shift, working independently. Handled guest inquiries and resolved issues without immediate management supervision.

Guest Service Night Audit Independent work Digital Reporting Communication

Education

Degrees, certifications, and relevant coursework

Liceo Classico Paritario Seneca

High School Diploma, Classical Studies

Completed a classical high school curriculum, focusing on humanities and foundational academic subjects. Developed strong analytical and critical thinking skills.