Rasha Osman Osman

Lead organizational strategy and operations as Managing Director and Certified International Trainer, driving HR, training, and service delivery across the group since 2022.

Directed HR, training and organization planning from 2014–2022, implementing HR strategy, talent acquisition, succession planning and KPI-driven performance management.

Built HR function from scratch (2008–2014), implementing HR systems, payroll, benefits, recruitment, training programs and annual appraisal processes to support university operations.

Managed HR and administrative operations (2004–2006) including employee records, social insurance, benefits administration and vendor relations for the MINA country office.

Oversaw office operations and HR for the Middle East & Africa region (2001–2004), handling recruiting, employee files, insurance and administrative support for sales teams.

Managed country office operations and HR (1998–2001), including payroll, recruitment, vendor procurement and logistical support for Egypt & North Africa.

Managed enrollment and customer service operations (1996–1998), improving service quality, training staff and delivering client presentations and workshops.

Handled customer inquiries and service communications (1994–1996), ensuring continuous quality improvement and supporting staff training and client engagements.

Bachelor of Arts in Mass Communication with a major in Advertising, Public Relations & Marketing from Cairo University completed between 1990 and 1994.

Completed secondary education at Al Horreya Language School, graduating in 1989.