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@rashaosmanosman
Experienced HR leader and certified international trainer driving organizational performance and development.
I am an experienced Human Resources executive with a proven track record building HR systems, talent strategies, and training programs across education and multinational organizations. I have led HR, training, payroll, compensation, benefits, performance management, and organizational design while serving in director and managing director roles.
As a Certified International Trainer, I design and deliver training, set departmental KPIs, conduct workforce planning and wage benchmarking, and implement HR policies and procedures from scratch. I prioritize staff development, retention, and compliance to drive operational excellence and align HR initiatives with strategic objectives.
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Work history, roles, and key accomplishments
Al Rabwa Group for Educational Services
Jan 2022 - Present (3 years 10 months)
Lead organizational strategy and operations as Managing Director and Certified International Trainer, driving HR, training, and service delivery across the group since 2022.
Al Rabwa Group for Educational Services
Jan 2014 - Jan 2022 (8 years)
Directed HR, training and organization planning from 2014–2022, implementing HR strategy, talent acquisition, succession planning and KPI-driven performance management.
Future University in Egypt
Jan 2008 - May 2014 (6 years 4 months)
Built HR function from scratch (2008–2014), implementing HR systems, payroll, benefits, recruitment, training programs and annual appraisal processes to support university operations.
Managed HR and administrative operations (2004–2006) including employee records, social insurance, benefits administration and vendor relations for the MINA country office.
Therasense
Jan 2001 - Jan 2004 (3 years)
Oversaw office operations and HR for the Middle East & Africa region (2001–2004), handling recruiting, employee files, insurance and administrative support for sales teams.
Managed country office operations and HR (1998–2001), including payroll, recruitment, vendor procurement and logistical support for Egypt & North Africa.
Middle East Medicare
Jan 1996 - Jan 1998 (2 years)
Managed enrollment and customer service operations (1996–1998), improving service quality, training staff and delivering client presentations and workshops.
Middle East Medicare
Jan 1994 - Jan 1996 (2 years)
Handled customer inquiries and service communications (1994–1996), ensuring continuous quality improvement and supporting staff training and client engagements.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Mass Communication
1990 - 1994
Bachelor of Arts in Mass Communication with a major in Advertising, Public Relations & Marketing from Cairo University completed between 1990 and 1994.
High School Diploma, Secondary Education
Completed secondary education at Al Horreya Language School, graduating in 1989.
Software and tools used professionally
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