Open to opportunities

Jody User

@jodyuser

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Dedicated Customer Service Specialist with strong problem-solving skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Customer Service Specialist with a proven track record of prioritizing and multitasking in fast-paced environments. My experience spans various roles, including Customer Service Manager and Customer Service Representative, where I have successfully handled escalated customer support issues and implemented effective strategies for team productivity.

In my current role as a Customer Service Manager at Progressive, I focus on creating a productive and environmentally friendly business community for my team. My previous experience at Conduent allowed me to enhance customer satisfaction through knowledgeable and friendly service, resolving issues efficiently and effectively. I thrive in team settings and am committed to achieving both personal and business goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Progressive

Feb 2023 - Present (2 years 6 months)

Responsible for implementing strategies for my team to have a productive day. Responsible for coordinating an environmentally friendly business community for my team.

Team Leadership Implementation Strategy Environmental Compliance CSR Team Coordination

Customer Service Representative

Conduent

Jan 2020 - Feb 2023 (3 years 1 month)

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Satisfaction Billing Payment Processing Customer Support

Assistant Manager

GameStop

Nov 2016 - Dec 2019 (3 years 1 month)

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Delegated daily tasks to team members to optimize group productivity.

Mentoring Task Delegation Team Leadership

Cashier/Assistant Manager

Walmart

Dec 2014 - Oct 2016 (1 year 10 months)

Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures. Resolved customer problems by investigating issues, answering questions and building rapport.

Discount Authorization Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

West Side Leadership Academy

Diploma, General Studies

2012 - 2014

Grade: 3.10/4.0

Completed high school education with a focus on general studies. Gained foundational knowledge across various subjects and developed an understanding of the Japanese language.

Indiana University, Northwest

Early Childhood Education, Early Childhood Education

2015 -

Undertook studies in Early Childhood Education, focusing on foundational principles and practices. Developed an understanding of child development and educational methodologies.

Purdue University, Calumet

Early Childhood Education, Early Childhood Education

2017 -

Continued studies in Early Childhood Education, building upon previous knowledge and skills. Focused on advanced concepts and practical applications in the field.