Irene Munywoki
@irenemunywoki
Seasoned advocate for customer satisfaction with strong attention to detail.
What I'm looking for
I am a seasoned advocate for customer satisfaction, equipped with a sharp eye for detail and unwavering accuracy. My professional journey has been marked by a wealth of experience and a resolute determination to deliver unparalleled results. I excel in navigating challenges as a cohesive team player, maintaining composure even in the most demanding situations. My dedication to providing exceptional services is evident in my meticulous attention to detail and my ability to achieve tasks within tight deadlines.
Currently, I serve as the Director at Lumiere Consultancy and Insurance Limited, where I lead business development efforts, manage client relationships, and implement quality assurance processes. My previous roles as a Customer Care Representative and AI Trainer have further honed my skills in customer engagement, data annotation, and training AI models. I am passionate about enhancing customer experiences and driving continuous improvement in service delivery.
Experience
Work history, roles, and key accomplishments
Director
Lumiere Consultancy and Insurance Limited
Nov 2021 - Present (3 years 7 months)
Leading business development efforts, managing client relationships, and implementing quality assurance processes to ensure high-quality service delivery. Focused on strategic planning and enhancing the consultancy's market visibility.
Freelancer AI Trainer
Self Employed
Dec 2018 - Present (6 years 6 months)
Working online as a freelancer, focusing on data annotation and training AI models for various platforms. Leveraging computer skills to enhance AI training processes.
Customer Care Representative
Techno Brain
Oct 2020 - Oct 2021 (1 year)
Served as a tele sales agent for Zuku fiber clients, engaging in customer outreach, addressing inquiries, and collaborating with team members to enhance customer satisfaction and achieve sales targets.
Communication Assistant
Ministry of Lands
Jan 2017 - Dec 2017 (11 months)
Assisted with online mapping of county projects, created public relations materials, and drafted correspondence to enhance communication within the ministry.
Customer Service Representative
Horizon Contact Center
Jan 2018 - Jul 2020 (2 years 6 months)
Provided customer service for MultiChoice Kenya, handling inquiries and complaints while updating customer account information and identifying upselling opportunities.
Education
Degrees, certifications, and relevant coursework
Irene hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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