Open to opportunities

Bridgette Garza

@bridgettegarza

Message

I am a SaaS customer success specialist driving retention, growth, and revenue.

United States

Message

What I'm looking for

I seek a customer-success or sales role in a fast-paced startup where I can drive retention, revenue expansion, and operational efficiency through cross-functional leadership, HubSpot optimization, and hands-on onboarding.

I am a customer-focused SaaS professional with 3+ years of experience in customer success, onboarding, and sales. I thrive in fast-paced startup environments and balance strategic thinking with hands-on problem solving.

At Loyalti I managed 70+ accounts, led 100+ discovery calls and product demos, and closed over $100K in new business while mentoring a Lead Development Rep. I led a price increase affecting 250+ merchants with 95% acceptance and recovered 20% at-risk revenue through targeted outreach and upsells.

I build HubSpot workflows and email sequences that improved engagement 25%, collaborate tightly with product and marketing teams, and prioritize client retention and growth. I seek opportunities where I can drive retention, expansion, and operational efficiency through cross-functional leadership.

Experience

Work history, roles, and key accomplishments

Current

Sales Lead

Current

Loyalti

Jan 2024 - Present (1 year 9 months)

Led 100+ discovery calls and product demos, closing over $100K in new business and consistently exceeding monthly sales targets; mentored an LDR to increase qualified leads by 30% and accelerate deal velocity by 20%.

Sales Product Demos Closing Lead Generation Cross Functional Collaboration Mentoring Onboarding

Customer Success Lead

Loyalti

Jan 2022 - Jan 2025 (3 years)

Managed customer success and onboarding for 70+ accounts, driving a 15% increase in retention and recovering 20% of at-risk revenue through targeted outreach and upsells; executed a price increase for 250+ merchants with 95% acceptance and built HubSpot workflows that improved engagement 25%.