Open to opportunities

Reetu User

@reetuuser

Customer success leader driving enterprise renewals, onboarding, and customer-led growth through strategic partnerships.

India

Message

What I'm looking for

I seek a role where I can drive enterprise customer success, own renewals and expansion, mentor teams, and collaborate cross-functionally to deliver measurable customer value.

I am a customer success and enterprise sales professional focused on turning customers into long-term partners by delivering measurable value. I have led post-sales relationships, onboarding, engagement, renewals, and expansion for B2B and enterprise customers across tech training and SaaS solutions.

My background includes managing APAC enterprise accounts, building and nurturing pipelines, and conducting discovery and ROI-driven proposals. I have led and coached teams, meeting and exceeding revenue targets while improving team performance through mentorship and process improvements.

I am results-oriented, comfortable with cross-functional collaboration, and proficient with tools such as Salesforce and LinkedIn Sales Navigator. I bring a proven record of driving customer retention, expansion, and repeat business through trust, value mapping, and strategic account management.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Koenig Solutions

Sep 2025 - Present (5 months)

Manage post-sales relationships for B2B and enterprise customers, driving onboarding, engagement, renewals, and repeat business while aligning learning solutions with customer business goals.

& Customer Success Onboarding Renewals Account Management Enterprise Sales Stakeholder Management SaaS

Enterprise Business Development

Pluralsight

May 2024 - Jun 2025 (1 year 1 month)

Managed enterprise accounts across APAC for a SaaS learning platform, building pipelines, supporting renewals and expansion, and delivering ROI-driven proposals to L&D and engineering leaders.

Enterprise Sales Account Management Pipeline Development ROI Analysis Stakeholder Engagement Solution Selling SaaS APAC

Team Lead - Business Development

Great Learning

Apr 2022 - Dec 2023 (1 year 8 months)

Led a high-performance sales team of up to 7 members to execute outbound/inbound lead generation, manage end-to-end sales cycles, and achieve sales targets while collaborating with marketing and program teams.

Team Leadership Sales Management Lead Generation Prospecting Pipeline Management Coaching Cross Functional Collaboration Revenue Strategy

Senior Learning Consultant

Great Learning

Oct 2021 - Mar 2022 (5 months)

Consistently exceeded revenue targets by building and nurturing sales funnels, conducting product demonstrations, managing full sales cycles, and temporarily leading a team to improve performance.

Revenue Growth Product Demos Sales Cycle Management Coaching Cross Selling Performance Improvement

Learning Consultant

Great Learning

Oct 2020 - Sep 2021 (11 months)

Executed outbound prospecting and value-based selling to qualify leads, address objections, and close sales for learning programs, contributing to pipeline growth and conversions.

Outbound Prospecting Cold Outreach Qualification Value Based Selling Objection Handling Lead Nurturing

Business Development Executive

INSOFE

May 2019 - Sep 2020 (1 year 4 months)

Connected and qualified leads through targeted program advisory, communicated product features to address client needs, and closed sales using value-based techniques.

Inside Sales Lead Qualification Client Communication Objection Handling Prospecting