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Manpreet Bhalla

@manpreetbhalla

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Customer Success & Sales Development Leader with 12 years of experience.

India

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What I'm looking for

I am looking for a role that fosters growth, values customer advocacy, and offers opportunities for leadership development.

I am a Customer Success and Sales Development Leader with over 12 years of experience driving enterprise growth, retention, and revenue expansion in SaaS, research, and technology environments. My expertise lies in leveraging data analytics and multi-channel outreach to convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs), ensuring accelerated pipeline growth and measurable business impact.

Throughout my career, I have consistently achieved high retention rates through consultative selling and tailored solution discovery. I have a proven track record of mentoring junior team members and implementing best practices in CRM management, which has significantly reduced qualification cycle times. My recent role at Markets and Markets Research involved achieving a 30% lead conversion rate, generating $430K in new pipeline, and designing effective outreach strategies that resonate with target personas.

Experience

Work history, roles, and key accomplishments

Customer Success & Advisory

Markets and Markets Research Pvt. Ltd.

Sep 2023 - Mar 2025 (1 year 6 months)

Owned lead intake processes, classifying inbound MQLs against Ideal Customer Profiles (ICP) and enriched data for effective segmentation. Applied BANT qualification rigorously during discovery calls to assess Budget, Authority, Need, and Timeline, ensuring sales teams engaged only with high-impact opportunities.

Lead Qualification CRM Management Data Analysis Sales Qualification Customer Success Stakeholder Engagement

Key Account Manager

Quadrant Knowledge Solutions

Jun 2022 - Sep 2023 (1 year 3 months)

Managed $1M+ portfolios in Fraud Prevention, Retail, and PLM, driving growth through proactive lead qualification and data-driven sales strategies aligned with BANT and ICP scoring models. Led outreach campaigns for CRM management, ZoomInfo, and Sales Navigator for targeted prospecting, and sequencing automation to maximize discovery call setting efficiency.

Portfolio Management Lead Qualification Data Driven Sales CRM Management ZoomInfo Sales Navigator Prospecting Customer Retention

National Sales Manager

Sparkline Equipment Pvt. Ltd

Jul 2021 - May 2022 (10 months)

Secured $3.7M deals with 92% retention and expanded to 12+ enterprise clients. Developed a sales playbook, consistently beating quotas by 15% month-over-month.

Sales Management Quota Attainment Leadership Development Enterprise Sales Business Development Sales Strategy

Sr. Business Development Manager

Crescendo Worldwide

Dec 2020 - Jul 2021 (7 months)

Designed business strategies and negotiated techno-commercial deals. Oversaw project implementation for clients, ensuring successful delivery and client satisfaction.

Business Strategy Deal Negotiation Implementation Client Management Business Development Techno Commercial Deals Strategic Planning Client Relations Market Expansion Sales Leadership

Assistant Sales Manager

Vaibhav Tech Solutions

Oct 2019 - Nov 2020 (1 year 1 month)

Consistently achieved sales targets and expanded the market to ₹18M+ projects. Built partnerships with over 10 MEP consultants, enhancing market reach and project acquisition.

Sales Targets Market Expansion Partnership Building Business Development Relationship Management Sales Strategy Project Management

Sales & Marketing

Saptashrungi Distributors Pvt. Ltd.

Sep 2016 - Jun 2019 (2 years 9 months)

Improved supply chain efficiency by 50% and grew revenue by 35%. Authored a 3-year business plan for ₹2.8Cr profitability, demonstrating strategic planning and financial acumen.

Supply Chain Revenue Business Planning Sales Marketing Strategic Planning Market Analysis distribution management Financial Acumen Business Development

Business Development Executive

Cranedge India

Jun 2015 - Aug 2016 (1 year 2 months)

Managed end-to-end customer engagement, resolving issues and fostering strong client relationships. Ensured customer satisfaction and loyalty through effective communication and problem-solving.

Customer Engagement Client Relationship Management Customer Satisfaction Business Development Communication Skills Problem Solving Account Management Sales Support

Key Account Management

Vikson Springs

Aug 2014 - Jun 2015 (10 months)

Responsible for key account management, database management, and account retention. Focused on maintaining strong client relationships and ensuring continued business.

Key Account Management Database Management Retention Client Relationship Management Customer Service Sales Support Data Entry Client Communication Business Development

Business Development

Echjay Industries

Aug 2013 - Aug 2014 (1 year)

Drove market entry initiatives, managed key accounts, and increased business share. Contributed to the company's growth by expanding its presence and client base.

Key Account Management Business Development Market Share Growth Sales Strategy Relationship Building Strategic Planning Business Expansion

Education

Degrees, certifications, and relevant coursework

NMIMS

MBA, Marketing, Leadership & Strategy

2022 - 2022

Completed an MBA program with a focus on Marketing, Leadership, and Strategy. Gained expertise in business management, strategic planning, and leadership principles.