Jacklyn Giannitrapani

Advised SaaS companies on customer journey strategy, onboarding design, and post-sales scale-up. Redesigned the customer journey across SaaS companies, improving time-to-value by 15-20% and built GTM and CS playbooks cutting handover time by 30%.

Selected as 1 of 80 (from 6,000+ applicants) for global accelerator. Explored co-founding an AI-driven recruitment platform, leading 25+ customer interviews, defining ICP, mapping buyer journeys, and testing product-market fit.

Designed and launched a global enterprise services offering that contributed to a 200% YoY growth in enterprise sales and accounted for 35% of total new ARR. Expanded to U.S. and APJ with flagship wins. Built automated scoping tools and SOWs for Sales. Improved profitability to 75% gross margin and boosted implementation pricing 30% via optimized pricing.

Implemented a value-based discovery process and an MVP delivery framework, reducing enterprise implementations time by 50%. Established a co-build framework to enhance customer participation in platform configuration, achieving a 92% enterprise adoption rate.

Led change management, product adoption, and expansion initiatives for Avature’s most strategic clients, collaborating across product, marketing, sales, and support teams. Scaled and managed a global team, growing from an individual contributor to leading a team of 5 across multiple regions, supporting a 300% increase in enterprise onboarding capacity.

Managed and grew relationships with five strategic accounts, driving $3M+ in annual recurring revenue and achieving a 100% retention rate. Consistently maintained customer satisfaction and NPS scores above 9.

Managed $2M+ in ARR across 15 accounts; led strategic reviews and upsells totaling $200K+ in first year. Acted as a primary point of contact for clients, ensuring their success and satisfaction with the platform.

Managed technical support for key accounts, owning issue triage, customer updates, and resolution. Provided timely and effective solutions to complex technical challenges, ensuring minimal disruption for clients.

Led executive-level search for Fortune 500 clients, reducing time-to-hire and improving placement quality. Conducted comprehensive candidate assessments and managed the full recruitment lifecycle.

Activities and societies: Selected as top finalist for pitch execution and business idea.

Selected as a top finalist for pitch execution and business idea. This program focused on entrepreneurial skills and venture development.

Activities and societies: Awarded Frank Safford Award for best thesis in International Studies. Completed the prestigious Musical Theater Certificate

Awarded the Frank Safford Award for best thesis in International Studies. Completed the prestigious Musical Theater Certificate program.