Y Mallikarjuna

I’m a CSA Certified ServiceNow Developer with 5+ years of relevant experience, specializing in ITSM, ITOM, CMDB, and Discovery. I focus on turning complex service workflows into dependable automation using Flow Designer, Integration Hub, and well-structured scoped applications.

In my current role, I lead ITOM Discovery and Service Mapping for a Leading Telecom Client, managing 10,000+ CIs across Data Centers using MID Servers, SNMP, and WMI protocols. I’ve delivered 15+ custom Discovery Patterns, improving auto-discovery by 40%, and I implemented CMDB Health improvements that achieved 95% CI accuracy. I also built Order Fulfillment automation that reduced manual effort by 60% and streamlined Change Management approvals from 2 days to 4 hours.

I’m equally comfortable integrating ServiceNow in real-world ecosystems—integrating with Salesforce via OOB Spoke and with Confluent Kafka using REST APIs for real-time bi-directional sync. Across banking and manufacturing engagements, I’ve customized ITSM for compliance, built catalog-driven workflows, improved MTTR by 35% with Splunk event integration, and supported platform upgrades from Paris to San Diego.