Senior Field Operations Manager - EMEA

Are you ready to power the World's connections?

About the role:

Why should you want to work at Kong?

Responsibilities:

• Lead annual EMEA GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, territory planning
• Partner with leadership to design and implement the EMEA GTM structure, segmentation and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development and Professional Services
• Provide visibility and performance tracking on the health of business, lead funnel monitoring, sales efficiency and productivity key performance metrics via business intelligence applications
• Lead execution of the operating cadence within the theater supporting management inspection throughout the customer lifecycle at each level of the organization
• Support sales leadership with content preparation for key management reporting needs to include but not limited to Quarterly Business Reviews
• Drive CRM accuracy, pipeline analytics, forecasting and ad hoc regional reporting requirements.
• Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc.
• Participate in regular meetings with Marketing, Customer Success, Finance, Legal and various other teams to assist in addressing issues, building plans and driving change management.
• When requested, assess inquiries directed to the EMEA VP of Sales, determine the proper course of action and delegate to the appropriate individual to manage.
• Ensure all Sales Leadership team issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved.
• Any additional tasks required by the manager

Qualifications:

• Organization and order during busy periods with composure and focus.
• Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo and similar tools
• Demonstrable competence with Google G-Suite tools
• Excellent quantitative and analytical skills, a data-driven mindset
• Strong customer service attitude, ability to work independently and in a fast-paced environment
• Excellent written and communication skills.
• 5-8 year relevant business experience
• A team player who works well in a collaborative environment.
• BA/BS in a quantitative field, MBA or related graduate degree a plus
• If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong.

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