Community Manager

The challenge we’re solving:

In 2019, a group interested in driving innovation to support youth come together in a design process with young people across africa. Young people and africa say two key things:

1. Existing opportunities are fragmented. It’s difficult to know where to find opportunities and what opportunities will lead to meaningful progression.

2. There are not enough opportunities. Talent is distributed, but opportunities are not. Young people - especially marginalized - need more opportunities and equal access regardless of their situational circumstances.

Our contribution to the solution:
Yoma: a collaborative ecosystem approach for youth to learn, create impact and unlock livelihoods.

Yoma is a youth-centered ecosystem solution that enables youth to learn, create impact, and earn - by bringing together partners to support youth development. As an ecosystem solution, Yoma works with partners to create complementarity between the strengths and offerings of partner to build pathways for youth to build up the skills and experience necessary to unlock sustainable livelihoods for themselves and their communities. Underpinning the partners and the pathways is the integrating of a variety of scalable technology solutions, from social networking to learning and job platforms, all cohesively linked through a portable digital identity that verifies and connects skills and experiences gained across our expansive partner ecosystem.

The successful candidate will report into the Ecosystem Lead, Goodwall, to drive results for Yoma.

Goodwall (goodwall.io) is a mobile-first platform connecting Gen Z (16-26 year olds) to opportunity. We leverage technology and an ecosystem of purpose-driven partners to empower youth on their journey through the world of education & work to reach their full potential and make society better.

Goodwall has a mission to level the playing field for youth globally and through its social enterprise model it serves over 2 million youth from 150+ countries. We help those who don’t go to branded educational institutions showcase their talent, connect to a supportive community, access free skill building opportunities and connect to jobs, internships and scholarships.

Goodwall is disrupting how youth access opportunity and are assessed on their potential. Our innovative approach has had us selected most recently as a World Economic Forum Technology Pioneer Company in 2023, and recognition from various media including Fast Company, Forbes 30 under 30, CNN and others. Goodwall has become a strategic partner to Fortune 500s as well as governmental and IOGs such as the UN to make sure no youth is left behind.

Goodwall is a diverse multicultural team between Europe, Africa and Asia with operations in the US and LATAM. Goodwall is financially and strategically backed by leading investors. Goodwall has raised over $25M in funding from leading strategic and financial backers.

Why we need you?

To drive collaboration and increase the opportunities available to youth, and to increase youth’s activate engagement, Yoma is establishing a team that sits across partner organisations to deliver results for the shared programme. These teams will be called Yoma Hubs, in both South Africa and Nigeria. The team will be managed by Yoma partner, Goodwall, and work closely with many other partners including RLabs, UNICEF, SAP and GIZ to name a few. As Community Manager, you will be responsible for creating and managing a strong community of youth, fostering a sense of purpose, optimism and shared growth.

Your Mission

As Community Manager, your responsibilities will include, but not limited to:

• Community Engagement: Develop and implement strategies to energize and engage the Yoma community through campaigns, content, and events, including on the Goodwall App.

• Community Support: Oversee community support and moderation, ensuring a safe space free from bots and malicious actors, and manage non-technical FAQs.

• Social Media Management: Establish Goodwall’s presence on social media platforms like Instagram, Facebook, and TikTok. Develop and manage the content calendar, engagement tactics, and track performance.

• Content Creation: Craft high-quality, resonant content for both the Goodwall app and social media channels, ensuring alignment with our brand voice and community interests.

• Data Analysis: Utilize community insights and social media analytics to understand behaviors, preferences, and trends, optimizing strategies for maximum engagement.

• Community Building: Foster a sense of belonging within the Goodwall community, promoting a positive and supportive culture. Oversee the Ambassador and GoodCreator program to amplify community impact.

• Product Communication: Manage the announcement and rollout of feature updates and product launches, ensuring clear and effective communication with the community.

Requirements

Your Profile:

• Experience: Proven background in community management or similar roles, preferably within a digital or social media environment.

• Creativity & Engagement: Demonstrated ability to create innovative engagement strategies and content that drives community participation and interaction.

• Organizational Skills: Strong project management abilities, with a knack for effectively planning and executing community initiatives.

• Data Savvy: Skilled in analyzing community data and social media insights to inform strategies and decisions.

• Communication: Excellent communication skills, capable of engaging diverse audiences and representing Goodwall authentically.

• Market Insight: Understanding of the Nigerian market and youth culture, with an ability to tailor content and initiatives accordingly.

• Social Media Expertise: Proficiency across major social media platforms, with a strong grasp of analytics tools.

• Design & Video Skills: Basic design or video editing skills are a plus.

• Team Collaboration: Ability to work effectively with cross-functional teams.

• Passion for Community: Genuine enthusiasm for building and nurturing online communities, with a commitment to creating a supportive environment.

• Travel: Willingness to travel within Africa as needed

What we offer:

• A mission you can be proud of and a meaningful fulfilling opportunity and responsibility to really impact the future of the next generation.

• To leverage cutting edge technology and work alongside globally leading organisations to achieve outside impact.

• Autonomy to manage your time and efforts to achieve our goals.

• A challenging, fast-moving environment working with an international team where change is constant and creativity is celebrated.

• A position with the potential to evolve as you acquire new skills, grow, influence and take on new responsibilities.

• Competitive compensation and a flexible work environment with a great team.

Apply on LinkedIn or email your resume/CV to [email protected] with subject “Community Manager”