Open to opportunities

Jhoenna Marie Pagaduan

@jhoennamariepagaduan

I keep executives and operations organized through precise remote support, workflow coordination, and client communication.

Philippines

Message

What I'm looking for

I'm looking for a remote executive, administrative, or operations support role where I can manage critical workflows, communication, reporting, and systems with accuracy, confidentiality, and dependable follow-through.

I've provided continuous remote executive and operational support since 2010 across legal, eCommerce, service-based, construction, and hospitality environments. I keep complex work moving through structured calendar, inbox, task, document, and stakeholder coordination.

Most recently, I supported relations management as an independent specialist, tracking build stages, preparing invoices and reports, organizing Salesforce and OneDrive records, and coordinating with team members, brokers, and lenders. At KolorBalm, I managed client communications, scheduling across time zones, invoices and expense reports, social content, lead generation, and outreach.

My work includes legal-document preparation for Boylan Lawyers, CXT Legal, and Atty. Rodrigo Cera Law Office, executive support at Collabspot and The Nischwitz Group, and eCommerce operations for Innovate Online LTD, Merchant, and independent clients. I've managed order fulfillment, supplier coordination, inventory, customer support, financial reconciliations, SOPs, reports, and CRM data across HubSpot, Salesforce, KarmaCRM, and other platforms.

I'm trusted with high-value, business-critical work because I maintain accuracy, confidentiality, clear communication, and continuity in fast-paced, detail-driven environments.

Experience

Work history, roles, and key accomplishments

Relations Manager Assistant

Independent Specialist

Sep 2025 - Feb 2026 (5 months)

Managed inbox and calendar, prioritized tasks, and provided build stage updates. Reviewed invoices and forms, coordinated with team members, and prepared reports.

Inbox Management Calendar Management Task Management Salesforce Spreadsheets Data Entry Report Generation Research Document Management

Executive Assistant / Customer Support

KolorBalm

Jan 2025 - Aug 2025 (7 months)

Managed client inbox, calendar, invoices, and expense reports. Supported social media management, crowdfunding outreach, lead generation, and cold outreach.

Inbox Management Calendar Management Invoicing Expense Reporting Social Media Management Canva LinkedIn Sales Navigator Cold Outreach Research Lead Generation

Admin Assistant w/ Customer Support

Lynns Removal

Jul 2024 - Oct 2024 (3 months)

Managed records, invoices, and reporting. Coordinated logistics and database management to support cost control and efficiency.

Records Management Invoicing Reporting Logistics Coordination Database Management Cost Control

E-Commerce Assistant / Customer Support

Innovate Online LTD

Sep 2023 - Jul 2024 (10 months)

Oversaw order fulfillment and supplier coordination. Resolved inventory and logistics issues and collaborated with teams to ensure growth targets.

Order Fulfilment Supplier Coordination Inventory Management Logistics Collaboration

Admin Assistant w/ Customer Support

B-Wonderhost

Sep 2023 - Jun 2024 (9 months)

Managed Airbnb and residential bookings across platforms. Prepared invoices, reconciled accounts using Xero, and drafted contracts and SOPs.

Airbnb Management Booking Management Invoicing Xero Contract Drafting Marketing Materials

General Virtual / Executive Assistant

Independent Specialist

May 2022 - Jul 2023 (1 year 2 months)

Provided executive and administrative support including email, calendar, and task management. Managed databases and created reports, trackers, and SOPs.

Email Management Calendar Management Task Management HubSpot KarmaCRM Salesforce Excel Google Sheets Xero SOPs Team Management WordPress Shopify eBay Amazon Etsy Customer Support

Virtual Assistant

The Nischwitz Group

Feb 2019 - Mar 2022 (3 years 1 month)

Managed emails, calendars, and executive scheduling. Prepared executive-level reports and supported CRM management and data tracking.

Email Management Calendar Management Scheduling Report Preparation CRM Management Data Tracking

Legal Assistant

Boylan Lawyers

Sep 2019 - Feb 2020 (5 months)

Prepared, proofread, and finalized legal documents. Maintained client databases and ensured confidentiality of sensitive records.

Legal Document Preparation Proofreading Database Management Confidentiality

Customer Service Representative

Zodiac Consulting Limited

May 2017 - Apr 2019 (1 year 11 months)

Supported internal review processes, database management, and client records.

Customer Service Database Management Client Records

Business Administrator

Phorest

Apr 2015 - Apr 2017 (2 years)

Supported executives with web research, database management, and data entry. Maintained accurate digital records and assisted with operational reporting.

Web Research Database Management Data Entry Record keeping Operational Reporting

QA / Project Manager

Merchant

Jan 2015 - Apr 2015 (3 months)

Managed freelancers, accounts, inventory, and databases. Oversaw order processing and logistics, produced reports, and provided customer support.

Project Management Freelancer Management Inventory Management Database Management Order Processing Logistics Reporting Customer Support

Executive Assistant

Collabspot

Jan 2014 - Oct 2014 (9 months)

Provided executive-level support including calendar, email, and travel management. Prepared meeting agendas and minutes, drafted reports, and coordinated project tasks.

Calendar Management Email Management Travel Management Meeting Coordination Report Writing Project Coordination

General Virtual Assistant

Independent Specialist

May 2013 - Oct 2013 (5 months)

Managed executive emails, scheduling, and document preparation. Handled database management and bookkeeping using Xero, and managed Shopify and eBay stores.

Email Management Scheduling Documentation Preparation HubSpot KarmaCRM Xero Bookkeeping Shopify eBay Email Marketing

Virtual Assistant

Independent Specialist

Mar 2010 - Mar 2013 (3 years)

Supported executives with calendar, reports, and project management. Delivered Excel-based data entry and analysis, managed WordPress/eCommerce sites, and handled CRM and bookkeeping.

Calendar Management Report Preparation Project Management Excel Google Sheets Access WordPress Ecommerce Salesforce Xero Customer Support

Communications Officer / Member Relations Assistant / Lady Butler

Baguio Country Club

Jan 2008 - Feb 2011 (3 years 1 month)

Delivered front-line executive and member support by managing communications, scheduling, and event coordination. Handled complaint resolution and maintained member records.

Scheduling Event Coordination Complaint Resolution Client Inquiries Record keeping