Open to opportunities

Ernalyn Pantinople

@ernalynpantinople

I’m an Executive Assistant and operations support specialist who builds systems, manages calendars, and drives projects forward.

Philippines

Message

What I'm looking for

I’m looking for a remote role supporting an executive team—owning calendars, client communications, and operations systems through SOPs, workflow building, and clear weekly reporting with reliable follow-through.

I’m a proactive, detail-oriented Executive Assistant and Operations Support specialist with over 9 years of remote experience. I focus on client communication, project coordination, calendar management, system building, and administrative support—so work stays organised and moving forward.

In my recent role as an Executive & Operations Virtual Assistant at a fully remote startup environment, I managed executive and client-facing communications across email and Slack. I coordinated deliverables and action items with stakeholders, built and maintained a comprehensive SOP and workflow library, and produced structured weekly reports for leadership.

Across earlier engagements—including IT Network Consultants—I supported complex executive calendars across time zones and handled inbox triage end-to-end with complete follow-through. I also prepared meeting notes, briefing documents, and reports by synthesising information into clear outputs, while developing SOPs and internal reference guides.

I bring strong operations discipline from team leadership as well, including serving as a Team Manager on the Dell account for Convergys Philippines Inc. I’m proficient with tools like HubSpot CRM, Google Drive, Google Calendar, and Microsoft Office, and I regularly use AI tools such as Claude and ChatGPT to streamline recurring workflows and draft communications.

Experience

Work history, roles, and key accomplishments

Executive & Operations Virtual Assistant

CrashBay

Oct 2024 - Jun 2026 (1 year 8 months)

Provided senior-level executive assistant and operations support in a fully remote startup environment, managing client and team communications and coordinating projects. Built SOPs/workflows from scratch and drafted recurring communications using Claude and ChatGPT while producing structured weekly reports for leadership.

Executive Communication Email Communication Slack Project Coordination SOPs Claude ChatGpt Reports Remote Operations

Operations & Executive Assistant

Flowers Across Australia

Jul 2019 - May 2026 (6 years 10 months)

Provided operations and administrative support to the owner of a remote service business, managing client and supplier communications and appointment logistics. Administered billing by reviewing and processing invoices in Xero, and maintained organized digital filing systems and operational records.

Client Communication Supplier Communication Email Communication Phone Communication Appointment Scheduling Billing Administration Xero Invoice Processing Financial Records Digital Filing Systems Remote Operations

Executive Virtual Assistant

IT Network Consultants

Aug 2017 - Aug 2023 (6 years)

Delivered executive and client support across calendar, inbox, coordination, and documentation functions in a remote engagement. Managed time zone scheduling, end-to-end client correspondence, meeting notes/briefings, and maintained SOPs and internal reference guides to support consistent operations.

Calendar Management Inbox Management Correspondence Meeting Notes Briefing Documents Documentation SOPs Internal Reference Guides Remote Operations

Executive Assistant to the CEO

Yocierge

Nov 2019 - Nov 2020 (1 year)

Managed client and stakeholder correspondence on behalf of the CEO, coordinating communications and follow-ups to ensure requests were tracked and resolved on time. Supported team coordination and provided recruitment administration and onboarding assistance for new staff members.

Executive Support Client Communication Follow up Team Coordination Recruitment Administration Onboarding Remote Operations

Team Manager - Dell Account

Convergys Philippines Inc.

Dec 2014 - Jul 2017 (2 years 7 months)

Led team operations for the Dell account, including scheduling, performance tracking, and client communication in a high-volume environment. Produced structured reports and coordinated administrative workflows to maintain accountability and follow-through across team functions.

Team Operations Scheduling performance reporting Client Communication Reports