John Cardenas
@johncardenas
Operations & Executive Assistant driving efficient systems and executive productivity.
PhilippinesWhat I'm looking for
I am an Operations & Executive Assistant with 7+ years of experience supporting executives across SaaS, customer operations, and sales enablement, known for proactive problem-solving, clean documentation, and building lightweight systems that keep leaders focused. I combine calendar and inbox ownership, complex travel coordination, vendor management, SOP creation, and cross-functional follow-through to ensure operational continuity and executive readiness.
At Athena, I supported a high-level financial executive in an RIA environment, led CRM and compliance tasks, managed daily trade monitoring and reconciliation, and built a Notion digital workspace to streamline workflows. I have driven high-volume customer communications, authored SOPs, coordinated billing and vendor relations, piloted proprietary software, and contributed to lead generation and hiring efforts.
Experience
Work history, roles, and key accomplishments
Senior Executive Assistant
Athena
Jan 2024 - Feb 2026 (2 years 1 month)
Served as operational backbone to a senior financial executive at an RIA, managing inboxes, strategic calendar blocks, travel logistics, CRM integrity, and compliance processes while improving cross-functional coordination and audit readiness.
Sales and Messaging Specialist
Movate
May 2022 - Dec 2023 (1 year 7 months)
Managed high-volume customer communications, tracked escalations to resolution, and authored SOPs/response guides that improved handling time and consistency while coordinating billing and account changes with internal teams.
Customer Support Specialist
Flxpoint
Feb 2019 - Nov 2021 (2 years 9 months)
Supported B2B SaaS clients across front- and back-end troubleshooting, owned ticket queues against SLAs, authored SOPs and outage reports, and collaborated with operations and engineering to implement process fixes.
Education
Degrees, certifications, and relevant coursework
Nazarenus College and Hospital Foundation, Inc.
Bachelor of Science, Radiologic Technology
Completed a Bachelor of Science in Radiologic Technology focusing on medical imaging principles and clinical radiography practices.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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