Open to opportunities

maine sha

@shamaine

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Organized virtual assistant specializing in executive support, HR administration, and customer relations.

Philippines

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What I'm looking for

I seek remote roles providing executive support, HR/admin responsibilities, and customer-facing tasks in a collaborative, organized environment that values accuracy and growth.

I am a resourceful Virtual Assistant with extensive remote experience providing executive support, HR administration, customer service, and order processing for diverse clients. I consistently streamline operations using Microsoft Office, Google Workspace, and project management tools to improve efficiency.

I have supported CEOs and legal teams, managed benefits enrollment via Paychex Flex, handled onboarding and compliance, and conducted financial audits and invoicing with XERO. My roles include intake and case documentation for a law firm and multi-channel customer support for product and service accounts.

Known for strong communication, attention to detail, problem-solving, and reliable schedule and calendar management, I deliver timely project execution and maintain confidentiality while enhancing client satisfaction and operational accuracy.

Experience

Work history, roles, and key accomplishments

Secretary

Fish Law Firm

Mar 2024 - Jun 2025 (1 year 3 months)

Served as first point of contact for clients, conducted case screenings, maintained case management records, drafted legal correspondence, and supported billing to streamline attorney handoffs and case progress.

Case Management Confidentiality Scheduling Microsoft Office

Executive Assistant

Travel Spike

Jan 2025 - Jun 2025 (5 months)

Provided executive and HR support for a remote workforce, managing benefits enrollment via Paychex Flex, coordinating 401(k) contributions, and assisting with LLC registrations to ensure compliance and timely HR operations.

Executive Support HR & Administration Paychex Flex Onboarding & Compliance Remote Work

Customer Service Representative

Compass Experience Labs

Dec 2023 - Apr 2025 (1 year 4 months)

Provided multi-channel customer support for multiple accounts, tracked orders, managed account updates, and resolved inquiries related to deliveries, refunds, and product use to maintain customer satisfaction.

Customer Support Chat Support Email Support Phone Support

Executive Assistant

Hygea Australia

Apr 2023 - Feb 2024 (10 months)

Delivered remote administrative support to the CEO, conducted financial audits in Excel, managed invoicing using Xero, and optimized executive scheduling to improve operational accuracy and efficiency.

Executive Support Excel Financial Audit Xero Invoicing Scheduling Administrative Operations

Order Processing Representative

Avas Flowers

Sep 2022 - Mar 2023 (6 months)

Processed customer orders and coordinated with local florists to confirm deliveries, performed delivery verification, and ensured order accuracy to improve fulfillment reliability.

Order Processing Quality Assurance Data Entry

Customer Service Representative

Foundever

Aug 2021 - Apr 2022 (8 months)

Managed customer accounts and financial inquiries, processed account adjustments, and resolved issues to improve accuracy and customer retention for the contact center.

Account Management Data Entry Customer Relations