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Anna RoemokoyAR
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Anna Roemokoy

@annaroemokoy

Shalom! | 1099 Contractor (W-8BEN) | Global Remote Customer Support | Client Experience (CS/CX) | Hospitality-Trained | 6+ Years Remote Experience

Indonesia
Message

What I'm looking for

In my next role, I’m looking to do deep, meaningful customer and user support in a remote-first, async environment where quality, clarity, and ownership matter more than volume or noise.

Shalom. I am guided by faith, integrity, and service — values that shape how I show up for teams, clients, and customers.

Professionally, I am a customer-facing and administrative support professional with 20+ years of experience across hospitality, education, SaaS, and service-based industries, including 6 years of global remote work across multiple time zones.

Earlier in my career, I held senior on-site leadership and pre-opening roles within the hospitality industry, working closely with owners, executive teams, and international stakeholders. As my family responsibilities evolved, I made a deliberate transition from on-site leadership to remote work, allowing me to remain fully present at home while continuing to deliver consistent, high-quality support for global teams.

I work as a 1099 Independent Contractor (W-8BEN) and have supported US-, UK-, Canada-, and APAC-based companies in customer support, client success, sales coordination, and operational administration. While the format of my work shifted, the standards did not — I bring the same professionalism, accountability, and service mindset to every role.

Known for reliability, clear communication, and adaptability, I support teams through email, chat, phone, CRM workflows, scheduling, follow-ups, and cross-functional coordination. I am intentional about choosing remote roles where I can perform at my best long-term and contribute meaningfully.

I value a L.I.T.E. career — Long-term, Impactful, Transferable, and Elevating — and seek remote contract opportunities where service, trust, and excellence truly matter.

🔹 Open to: Remote contract roles (US & UK–aligned hours)
🔹 Engagement: Independent Contractor / 1099 (W-8BEN)
🔹 Location: Indonesia (global remote-ready)

Experience

Work history, roles, and key accomplishments

LV

Onsite Hospitality Management

Luxury Resorts, Hotels, Villas

Jan 1994 - Dec 2019 (25 years 11 months)

Delivered high-touch front office and guest relations services across luxury properties, managed bookings, VIP coordination, and maintained service excellence standards under high-pressure conditions.

Education

Degrees, certifications, and relevant coursework

TS

Tarakanita College of Communication & Secretarial Studies (STARKI)

Diploma, Communication & Secretarial Studies

Completed a diploma program focused on communication and secretarial studies.

EF SET logoES

EF SET

EF SET Certificate (C1 Advanced), English Language Proficiency

Achieved EF SET English Certificate at C1 (Advanced) level.

60 Decibels logoD

60 Decibels

Lean Data Research Assistant (Level 1) / CATI Agent, Lean Data Research / CATI

Completed Lean Data Research Assistant (Level 1) / CATI Agent certification.

Availability

Looking for a job

Location

Indonesia

Authorized to work in

Salary expectations

17k-24k USD

Interested in hiring Anna?

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Anna Roemokoy - Remote CS/CX Operation Support - Various Global Companies | Himalayas