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Anna Roemokoy

@annaroemokoy

Remote CS/CX & Operations professional with 20+ years’ hospitality experience and 6+ years supporting Tech, SaaS, Education, E-commerce & AI teams.

Indonesia

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What I'm looking for

In my next role, I’m looking to do deep, meaningful customer and user support in a remote-first, async environment where quality, clarity, and ownership matter more than volume or noise.

I’m a remote-first Customer Support, Customer Experience, and Operations professional with 20+ years of hospitality experience and 6+ years of remote experience supporting teams across Tech, SaaS, E-commerce, and AI.

My background combines customer-facing communication, operational coordination, process improvement, stakeholder support, and problem-solving. I’m comfortable working independently in fast-moving remote environments where priorities can change quickly and where clear communication, follow-through, and attention to detail matter.

My experience includes:
• Customer Support, Customer Experience & Customer Success
• Operations and administrative coordination
• Customer/candidate communication and follow-up
• CRM and workflow management
• Project and task coordination
• Documentation, SOPs, knowledge base and training materials
• Email, chat, and phone-based customer communication
• Scheduling, calendar coordination, and stakeholder management
• Sales-support and lead/customer journey activities
• Hospitality, villa, and guest-experience operations
• SaaS/product support and product demonstrations
• AI tools and AI-related operational environments

I have worked with a wide range of digital tools and adapt quickly to new systems, including CRM, customer support, workflow, collaboration, communication, and AI platforms. I particularly enjoy learning a new product deeply enough to explain it simply to customers and turn recurring questions into better processes, documentation, and self-service resources.

I’m interested in long-term remote opportunities where I can contribute across Customer Support, Customer Experience, Customer Success, Operations, Project Coordination, Executive/Administrative Support, SaaS, and hospitality-related technology.

I value reliability, ownership, empathy, continuous learning, and practical problem-solving—and I’m happiest when I can make work easier for both customers and the team behind them.

🔗 TPA Letter of Recommendation: https://drive.google.com/file/d/18XyC95ENzUjTQU-N-Y2CwF0ICeCS0EzE/view?usp=drive_link

🔗 EF-SET Certification: https://cert.efset.org/Ptr5K2

🔗 LinkedIn: https://www.linkedin.com/in/aroemokoy/

Experience

Work history, roles, and key accomplishments

Remote Founders Associate

The Presence Authority

Mar 2026 - May 2026 (2 months)

• Supported operations, research, workflow coordination, documentation, and stakeholder communications in a remote environment.
• Managed databases, reporting processes, and operational support across multiple projects.
• Assisted with AI governance discussions, process improvement initiatives, and internal knowledge management.

Artificial Intelligence Governance Artificial Intelligence Compliance Artificial Intelligence Policy And Application Communication Skills Community Engagement Communications Management Database Administration Database Architecture Research And Analysis Research Skills Workflow Management Workflow Development Workflow Agents Workflow Documentation Operations Coordination Operational Management

Remote CS/CX Ops & Education Partnership

Various Global Companies

Sep 2020 - Mar 2026 (5 years 6 months)

Partnership Lead for Canadian K12 & Singapore Early Childhood programs.
6+ years remote CX supporting SaaS, education & retail customers via email, chat & phone.
Managed onboarding, account updates, scheduling, troubleshooting, CRM cases, SLA follow-ups and escalations.
Collaborated with Product, Engineering & Operations across time zones to resolve issues and improve customer experience.

Onsite Ops Management & HR Assistant

Manado FinTech

Aug 2019 - Sep 2020 (1 year 1 month)

Supported Owner Rep. in HR & operational administration, incl. documentation, data tracking, & internal coordination.
Assisted recruitment through sourcing, screening & interview coordination.
Delivered onboarding & operational training for 100+ employees across lending & collections teams, incl. team leaders.
Maintained confidential records & served as a liaison between management & staff.

HR Management HR Operations Operations Management Operational Excellence Operational Management Operations Coordination Operations Support Training Materials Development Training program development Training Facilitation Training And Enablement Recruitment Operations Recruitment coordination

Onsite Hospitality Executive Management

Luxury Resorts, Hotels, Villas, F&B and Entertainment

Sep 1994 - Aug 2019 (24 years 11 months)

20+ years across hotel, resort, and villa (STR) operations, delivering high-touch guest experience across front office, guest relations, villa management, and operations.
Managed bookings, arrivals, in-stay requests, complaints and post-stay follow-ups.
Supported pre-openings, events, & VIP/VVIP guests while coordinating vendors and departments and maintaining service excellence under pressure.