In my next role, I’m looking to do deep, meaningful customer and user support in a remote-first, async environment where quality, clarity, and ownership matter more than volume or noise.
Anna Roemokoy
@annaroemokoy
Shalom! | 1099 Contractor (W-8BEN) | Global Remote Customer Support | Client Experience (CS/CX) | Hospitality-Trained | 6+ Years Remote Experience
What I'm looking for
Shalom. I am guided by faith, integrity, and service — values that shape how I show up for teams, clients, and customers.
Professionally, I am a customer-facing and administrative support professional with 20+ years of experience across hospitality, education, SaaS, and service-based industries, including 6 years of global remote work across multiple time zones.
Earlier in my career, I held senior on-site leadership and pre-opening roles within the hospitality industry, working closely with owners, executive teams, and international stakeholders. As my family responsibilities evolved, I made a deliberate transition from on-site leadership to remote work, allowing me to remain fully present at home while continuing to deliver consistent, high-quality support for global teams.
I work as a 1099 Independent Contractor (W-8BEN) and have supported US-, UK-, Canada-, and APAC-based companies in customer support, client success, sales coordination, and operational administration. While the format of my work shifted, the standards did not — I bring the same professionalism, accountability, and service mindset to every role.
Known for reliability, clear communication, and adaptability, I support teams through email, chat, phone, CRM workflows, scheduling, follow-ups, and cross-functional coordination. I am intentional about choosing remote roles where I can perform at my best long-term and contribute meaningfully.
I value a L.I.T.E. career — Long-term, Impactful, Transferable, and Elevating — and seek remote contract opportunities where service, trust, and excellence truly matter.
🔹 Open to: Remote contract roles (US & UK–aligned hours)
🔹 Engagement: Independent Contractor / 1099 (W-8BEN)
🔹 Location: Indonesia (global remote-ready)
Experience
Work history, roles, and key accomplishments
Provided remote customer support and CX for global clients, handling 20–40+ daily interactions across email, chat, and phone while maintaining SLA compliance and coordinating escalations with cross-functional teams.
Onsite Hospitality Management
Luxury Resorts, Hotels, Villas
Jan 1994 - Dec 2019 (25 years 11 months)
Delivered high-touch front office and guest relations services across luxury properties, managed bookings, VIP coordination, and maintained service excellence standards under high-pressure conditions.
Education
Degrees, certifications, and relevant coursework
Tarakanita College of Communication & Secretarial Studies (STARKI)
Diploma, Communication & Secretarial Studies
Completed a diploma program focused on communication and secretarial studies.
EF SET
EF SET Certificate (C1 Advanced), English Language Proficiency
Achieved EF SET English Certificate at C1 (Advanced) level.
60 Decibels
Lean Data Research Assistant (Level 1) / CATI Agent, Lean Data Research / CATI
Completed Lean Data Research Assistant (Level 1) / CATI Agent certification.
Availability
Location
Authorized to work in
Website
cert.efset.org/Ptr5K2Salary expectations
Social media
Job categories
Skills
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