Agus Mahendra
@agusmahendra
Hospitality professional transitioning into customer support and CRM focused operations with hand-on HubSpot experience.
IndonesiaWhat I'm looking for
I’ve spent the past 5 years working in hospitality in Bali, where i developed strong communication, problem-solving, and guest support skill in fast-paced environments. In my most recent role at La Lucciola, i handled daily guest operations, resolved customer concerns, and coordinated with teams to maintain a smooth guest experience during high-volume service periods.
Recently, i’ve been expanding my skills into CRM and customer support operations through hands-on HubSpot projects focused on contact management, ticketing workflows, and customer lifecycle processes. I enjoy solving problems, learning new systems, and improving customer experiences, especially in roles that combine communication, operations, and technology.
Experience
Work history, roles, and key accomplishments
Guest Relations & Operations
La Lucciola
Jun 2023 - Feb 2026 (2 years 8 months)
Managed service delivery for 200+ daily international guests while maintaining high standards in a fast-paced environment. Served as primary contact for complex issues, de-escalating conflicts in real time, and streamlined cross-functional communication to reduce operational bottlenecks by 30–50%.
Operations & Client Relations
Umah Santi & Argya Santi Residence
Jan 2021 - May 2023 (2 years 4 months)
Coordinated end-to-end guest journey and daily operations across three properties, ensuring service standards during high-occupancy periods. Conducted inspections and documentation to verify facility readiness and support high guest satisfaction.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
HubSpot Service Hub Software Certification, Customer Service (CRM)
Completed the HubSpot Service Hub software certification to build structured customer service and CRM workflow capabilities.
HubSpot Academy
HubSpot Inbound Certification, Inbound Marketing (CRM)
Completed the HubSpot Inbound certification to strengthen inbound marketing and lead/customer lifecycle workflows.
World Training Center
Diploma (D1) in Food and Beverage Operations, Food and Beverage Operations
Diploma in Food and Beverage Operations (D1) focused on service excellence, international guest relation strategies, and operational standards.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Social media
Job categories
Skills
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