Open to opportunities

Agus Mahendra

@agusmahendra

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Hospitality operations professional transitioning into HubSpot-driven customer lifecycle and CRM workflows.

Indonesia

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What I'm looking for

I’m looking for a role where I can combine real-time client communication with HubSpot CRM workflows to improve the customer lifecycle, reduce operational bottlenecks, and help teams deliver a consistently “human” experience through digital systems.

I’ve spent the past 5 years working in high-standard hospitality in Bali, where I learned how to manage complex guest needs and international communication in real-time. In my most recent role at La Lucciola, I owned high-volume journey management for 200+ daily international guests and acted as the primary contact for complex concerns to de-escalate issues and protect brand reputation.

I’m now moving into the tech sector to apply that problem-solving experience to digital environments. I recently completed my HubSpot Service Hub and Inbound certifications to bridge my client relations background with structured CRM workflows, using HubSpot CRM (Ticket Management & Workflows) alongside tools like Google Workspace and Slack to improve operational efficiency—reducing bottlenecks by 30-50% through cross-functional streamlining.

Experience

Work history, roles, and key accomplishments

Guest Relations & Operations

La Lucciola

Jun 2023 - Feb 2026 (2 years 8 months)

Managed service delivery for 200+ daily international guests while maintaining high standards in a fast-paced environment. Served as primary contact for complex issues, de-escalating conflicts in real time, and streamlined cross-functional communication to reduce operational bottlenecks by 30–50%.

International Guest Relations Customer Lifecycle Management Process Improvement Operational Efficiency Communication Management Service standards

Operations & Client Relations

Umah Santi & Argya Santi Residence

Jan 2021 - May 2023 (2 years 4 months)

Coordinated end-to-end guest journey and daily operations across three properties, ensuring service standards during high-occupancy periods. Conducted inspections and documentation to verify facility readiness and support high guest satisfaction.

Client Relations Service standards Inspections Documentation Process Adaptability Customer Service Operations