Akhmad Miftakhudin

Collaborate with BPOs/Vendors and SPG/B to fulfill courier requirements at each Hub or within assigned areas. Ensure that newly assigned quotas are fulfilled according to operational needs, with a minimum KPI target of 80% of the allocated quota achieved per week.

Monitor and review AI responses to ensure accuracy, relevance, and alignment with company SOPs. Evaluate AI performance using metrics such as accuracy, resolution rate, and customer satisfaction (CSAT), and provide feedback to support continuous improvement.

Assisted customers with questions and orders via live chat and inbound calls, handling a large volume of customers daily with a positive attitude and focus on satisfaction. Collaborated with team members to identify process improvements, resulting in more efficient service delivery.

Handled customer complaints and orders via WhatsApp and calls. During COVID, responsible for employee monthly payroll as backup for finance staff.

Checked flight times, schedule changes, and cancellations from airlines. Generated reports detailing findings and recommendations, and performed forecasting and analysis.

Handled customers via inbound calls and email. Helped the company to up-sell products.

Grade: 3.09

Pursued a Bachelor's degree in English Education, achieving a GPA of 3.09.

Completed secondary education at SMK Peristek Pangkah from 2007 to 2010.

Completed junior secondary education at SMP Negeri 1 Pangkah from 2004 to 2007.

Completed primary education at SD Negeri Balamoa 02 from 1998 to 2004.