RMRizka Angela Martin
@rizkaangelamartin
Operation executive with 3+ years in hospitality and travel tech across APAC.
IndonesiaWhat I'm looking for
I am an operation executive with over three years of experience in hospitality and travel technology across the APAC region, specializing in partner relations, CRM maintenance, and cross-functional collaboration. I consistently support sales cycles, maintain CRM data integrity, and deliver service excellence—evidenced by an annual performance score of 4.14/5.00.
I bring a growth mindset, strong interpersonal skills, and adaptability in fast-paced environments, with hands-on experience in Freshdesk, Microsoft Office, and familiarity with HubSpot. I seek roles that challenge me to apply problem-solving, operational rigor, and relationship management to support business growth.
Experience
Work history, roles, and key accomplishments
Operation Executive
WebBeds APAC
Oct 2022 - Present (3 years 1 month)
Served as liaison between APAC hotel suppliers and internal sales teams, resolving time-sensitive inquiries to support bookings and maintain service-level targets; maintained Freshdesk CRM data integrity and achieved an annual performance score of 4.14/5.00.
Club Floor Executive
Mandarin Oriental Hotel
May 2022 - Oct 2022 (5 months)
Delivered 5-star service to VIP guests, identified upselling opportunities for spa/dining/transport packages, and coordinated cross-functional teams to maintain high service standards in the club lounge.
Guest Relation Executive
Mandarin Oriental Hotel
Nov 2021 - May 2022 (6 months)
Provided personalized guest experiences and handled special requests to drive satisfaction, trained new team members in service standards, and maintained accurate client records to support operations and marketing.
Education
Degrees, certifications, and relevant coursework
Universitas Pembangunan Nasional Veteran Jakarta
Bachelor of Political Science, International Relations and Affairs
2021 - 2022
Grade: First year
Activities and societies: Finish the first year of university and decided to drop out.
Completed first-year studies in International Relations and Affairs from August 2021 to July 2022.
Vocational High School State 57
High School Diploma, Hospitality
2018 - 2021
Grade: -
Activities and societies: -
Obtained High School Diploma (Vocational) between July 2018 and June 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Social media
Job categories
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