Open to opportunities

Azizah Noor

@azizahnoor

Customer service and client relations professional who improves experiences through clear communication and efficient operations.

Indonesia

Message

What I'm looking for

I’m looking for a role where I can own customer experience and client communication, solve issues end-to-end, and support operations with clear coordination—ideally with opportunities to improve KPIs and learn in a remote-friendly environment.

I’m results-driven professional with experience across client relations, operations, and customer support. I focus on warm, professional communication while solving problems quickly and delivering high-quality service.

In my recent roles, I managed front desk operations, handled incoming calls, organized client mail and documents, and coordinated meeting room bookings to keep day-to-day service running smoothly. I also prepared proposals and basic event documentation based on client requests, supporting small to medium in-house events.

As a customer service executive, I resolved inquiries and complaints across email, chat, and support tickets, acting as a liaison between customers and internal teams. I tracked and improved KPIs such as response time, resolution time, and customer satisfaction ratings.

Earlier in my career, I built strong client relationships as an account manager and led CX initiatives remotely—using customer feedback to recommend product improvements and streamline administrative processing for service delivery. I bring a hands-on, service-first mindset, and I’m open to remote opportunities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Servio Serviced Office

Feb 2025 - Feb 2026 (1 year)

Managed front desk operations and delivered professional customer service to tenants and visitors. Handled client calls and mail, coordinated meeting room bookings, and supported proposals and general office administration.

Front Desk Operations Customer Service Client Relationship Management Call Handling Proposal Preparation Operations Support Office Coordination

Customer Service Executive

G2G

Aug 2024 - Feb 2025 (6 months)

Provided customer support across email, chat, and support tickets by resolving complaints and ensuring customer satisfaction. Acted as a liaison between customers and internal teams, contributing to KPI performance on response and resolution times.

Customer Support Customer Service Support Complaint Resolution Email Support Chat Support KPI Tracking Customer Satisfaction

Account Manager

Nafas

Oct 2022 - Aug 2024 (1 year 10 months)

Managed day-to-day client communication and relationships for ongoing and upcoming projects, including progress reporting and proposal responses. Identified upsell/cross-sell/renewal opportunities and supported client agreements, billing records, diagnostics, installations, and maintenance coordination.

Account Management Client Communication Client Relationship Management Progress Reports Upsell Proposal Preparation Installation Coordination Maintenance Scheduling Maintenance Coordination

Customer Experience Specialist

Nafas

Jul 2021 - Oct 2022 (1 year 3 months)

Led the customer experience (CX) team and supported a seamless customer experience with technology. Collected and analyzed customer feedback to improve products, managed customer administrative document processing, and coordinated product submissions and store performance on Tokopedia and Blibli.

CX Leadership Customer Experience Problem Solving Administrative Processing Tokopedia Operations Blibli Operations

Human Resources Assistant

Kopikalyan

Feb 2019 - Feb 2020 (1 year)

Supported recruitment planning for back office and multiple branches by sourcing, screening, interviewing, and assessing candidates. Assisted with SOP compliance across branches and coordinated annual employee training and development events.

Recruitment Planning Candidate Screening Phone Interviewing On The Spot Interviewing Event Planning