Open to opportunities

Sefanya Anisah Masyhur

@sefanyaanisahmasyhur

I build strong client relationships, streamline operations, and drive growth across hospitality and service-based businesses.

Indonesia

Message

What I'm looking for

I'm looking for a customer success, business development, operations, or client-facing role where I can improve customer experiences, support growth initiatives, coordinate teams, and contribute in a fast-paced international or remote environment.

I've supported customer journeys, revenue growth, and marketing activations at Marriott Vacation Club, Superhelper, Feather & Gold, and an Australia-based startup. At Marriott Vacation Club, I provided end-to-end APAC reservation support, promoted holiday packages, and was recognized as a top performer for 12 consecutive months.

I'm experienced in client onboarding, relationship management, sales pipeline support, complaint resolution, administrative operations, and cross-functional coordination. I bring hands-on experience maintaining records, managing schedules and payments, improving workflows, and helping clients move from initial inquiry through onboarding and ongoing support.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Operations Management

Current

Confidential Start-up

Jan 2024 - Present (2 years 7 months)

Managed day-to-day administrative and operational activities to support leadership and distributed teams. Coordinated calendars, schedules, meetings, and appointments across departments and time zones.

Administrative Management Operations Management Calendar Management Meeting Coordination Correspondence Invoicing Financial Records Documentation Process Improvement

Client Success, Growth Manager

Feather & Gold

Aug 2024 - Sep 2024 (1 month)

Drove business expansion and revenue growth by achieving sales targets and maintaining a consistent pipeline of qualified leads. Built and maintained strong relationships with new and existing clients and partners.

Client Success Growth Management Sales Business Development Lead Generation Client Onboarding Negotiation Contract Management Market Research Networking Sales Funnel Management CRM KPI Tracking

Call Center Activations Representative

Marriott Vacation Club

Mar 2022 - Dec 2023 (1 year 9 months)

Provided end-to-end customer support for hotel reservations, packages, and service inquiries across APAC markets via the customer service hotline. Handled complex guest concerns and complaints with professionalism.

Customer Service Complaint Handling Upselling Cross Selling Marketing Campaigns CRM Problem Solving Multitasking

Business Development Executive

SuperHelper

Dec 2021 - Mar 2022 (3 months)

Maintained in-depth knowledge of all company products and services to effectively support clients and drive sales opportunities. Drove revenue growth by sourcing new clients and encouraging existing clients to purchase additional or upgraded offerings.

Business Development Sales Client Relationship Management Customer Service Product Knowledge

Online Sales Administrator

PT Omiyage Inc

Oct 2021 - Dec 2021 (2 months)

Coordinated order fulfilment and delivery schedules with production and logistics teams. Maintained accurate shipment and inventory records and prepared operational reports.

Order Fulfilment Logistics Coordination Inventory Management Reporting