Open to opportunities

Gabriel Wiriyanto Hidjaja

@gabrielwiriyantohidj

Message

Remote operations and admin professional delivering client support, data accuracy, and documentation.

Indonesia

Message

What I'm looking for

I’m looking for reliable remote work (full-time or part-time) where I can handle client relations, customer support, and operations/data/documentation. I’m open to contract, freelance, or permanent roles, with flexible hours and clear communication.

I’m a highly organised remote professional with a strong foundation in operations coordination, client relations, administrative support, customer service, and data management. I’ve worked across multi-brand international environments—independently managing client pipelines, communications, documentation, and digital records with consistent accuracy.

In my current role as a Customer Relations & Operations Agent, I manage end-to-end client inquiry pipelines across four premium hospitality brands and provide first-line support across multiple concurrent accounts. I also maintain operational data in Google Sheets/Calendar and create branded event collateral using Canva, while coordinating cross-team communications across live event threads.

Previously, I supported international B2B buyers with English outreach and drafted commercial correspondence, while converting physical invoices into clean Excel spreadsheets for accounting and production tracking. I bring a proactive, solutions-first mindset and a commitment to reliable communication from any location.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations & Operations Agent

Current

Chef De Maison / Yacht Maison / Barbeque Maison / Sailuxo

Mar 2026 - Present (4 months)

Manage end-to-end client inquiry pipelines across multiple premium hospitality brands and provide first-line customer support via WhatsApp and email. Maintain operational data in Google Sheets/Calendar and produce branded event collateral using Canva.

Lead Qualification Email Communication Customer Support Google Sheets Google Calendar Canva Operations Coordination

Current

Marketing & Operations Staff

Current

PT Pan Asia Jaya Abadi

Sep 2021 - Present (4 years 10 months)

Handle B2B client communications with international buyers in Southeast Asia, including inquiries, outreach, and English correspondence. Perform data entry and document preparation/review tasks, converting paper invoices into Excel spreadsheets and supporting accounting/production tracking.

Excel B2B Communications International Buyer Data Entry Invoice Processing Compliance Documentation Document Review

Food & Beverage Attendant

Park Hyatt Sydney

Apr 2019 - Aug 2019 (4 months)

Deliver five-star personalized guest service in a luxury hotel environment, resolving needs and issues with professionalism and empathy. Use Property Management Systems (PMS) to process orders and coordinate across service teams.

Luxury Services Property Management Systems Order Processing

Food & Beverage Attendant

The Ritz-Carlton Tokyo

Feb 2018 - Aug 2018 (6 months)

Provide premium, detail-oriented hospitality service aligned with The Ritz-Carlton 'Ladies and Gentlemen' service standard. Maintain consistent delivery of international brand expectations in day-to-day guest service.

Hospitality Customer Service Guest Relations Service standards Detail Oriented