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VMSaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
LMResults-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
PT
United States100k-140k USD
Experienced customer success professional with a focus on client satisfaction.
Experience
PDProduct Success Lead
Privacy Hub by Datavant
Jan 2023 - Jul 2024 (1 year 6 months)
ME
MB
Indonesia130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
HVGlobal Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
ADHead of Customer Experience | 7+ years Global CX Leader | Strategy & Customer Journey Expert | Data-Driven Insights & Voice of Customer
Experience
KIHead of Customer Experience
Kiwi.com
Mar 2021 - Jul 2025 (4 years 4 months)
KPCustomer Experience Manager
Kingfisher Plc
Mar 2018 - Feb 2021 (2 years 11 months)
KP
TBResults-driven omni-channel marketer with 14+ years in digital marketing.
Experience
Head of Lifecycle
Prismfly
Jan 2023 - Present (2 years 10 months)
Senior Marketing Automation Manager
IROCKER
Jan 2022 - Dec 2023 (1 year 11 months)
Marketing Automation Manager
Arthur J. Gallagher & Co.
Accomplished Customer Experience and Digital Consulting Manager with 7 years' experience.
Experience
Customer Experience & Digital Consulting Manager
Baringa
May 2022 - Present (3 years 6 months)
Digital Consultant
Accenture
Apr 2018 - Apr 2022 (4 years)
Summer Analyst
Morgan Stanley
MBCustomer Experience and Project Management leader driving CX transformation.
Experience
Head of Customer Experience
Kera Health
Mar 2024 - Mar 2025 (1 year)
Operational Head of Customer Experience
Yassir Senegal
Jan 2023 - Feb 2024 (1 year 1 month)
Customer Experience Senior Manager
Expresso Senegal
Mar 2021 - Nov 2022 (1 year 8 months)
JWStrategic CRM Manager with expertise in lifecycle marketing.
Experience
CRM Manager
Legends
Feb 2024 - Present (1 year 9 months)
CRM Coordinator
Legends
Mar 2023 - Present (2 years 8 months)
Licensed Benefit Advisor
Customer support representative focused on optimizing customer journeys and driving sales through service excellence.
Experience
Digital Customer Service Agent
Generation Ghana
Jul 2025 - Sep 2025 (2 months)
Customer experience and marketing leader driving retention and growth.
Experience
Marketing Executive
Freelance
Jan 2025 - Present (10 months)
Customer Experience Coordinator
Space and Style Ltd.
Jan 2024 - Dec 2024 (11 months)
Customer Experience Supervisor
Space and Style Ltd.
JODigital marketing specialist focused on driving customer engagement and sales.
Experience
Metamarketing Pro Expert
Meta
Jan 2024 - Present (1 year 10 months)
Digital Marketing Specialist
Consciênciavet 4 Pets
Jan 2023 - Present (2 years 10 months)
SEO Specialist
MVAccomplished Customer Experience Lead
Experience
CX & UX Designer
VODAFONE
Nov 2022 - Sep 2023 (10 months)
Trainer
VODAFONE
May 2021 - Nov 2022 (1 year 6 months)
Field Manager
VODAFONE
Jan 2019 - May 2021 (2 years 4 months)
Customer Support and Success Manager with 7 years of experience.
Experience
Customer Success Manager
Power Financial Wellness
May 2023 - Oct 2024 (1 year 5 months)
Senior Customer Experience Team Lead
Tala
Feb 2022 - Apr 2023 (1 year 2 months)
Customer Experience Team Lead
Tala
May 2017 - Jan 2022 (4 years 8 months)
Nigeria15k-20k USD
Dedicated Customer Experience Manager enhancing satisfaction and loyalty.
Experience
Customer Experience Manager
Climax Roofing Sheets Enterprises
May 2013 - Present (12 years 6 months)
LBResults-driven Customer Success Manager with 10+ years of experience.
Experience
Customer Success Manager
Shell International Trading and Shipping
Apr 2023 - Present (2 years 7 months)
Customer Service Manager
Limejump Limited
Nov 2020 - Present (5 years)
CRM & retention marketer driving multichannel engagement and data-led lifecycle growth.
Experience
CRM & Retention Manager
IGaming
Apr 2024 - Present (1 year 7 months)
Assistant Manager - Retention
NotifyVisitors
Jan 2021 - Apr 2024 (3 years 3 months)
Assistant Manager - Retention & Acquisition
Notifyvisitors
PSCustomer Experience & Retention Marketing Manager with 15+ years of expertise.
Experience
Customer Experience & Retention Marketing Manager
Acacium Group
Aug 2022 - Present (3 years 3 months)
Customer Retention Manager
Group 1 Automotive
Aug 2013 - Jul 2022 (8 years 11 months)
E-commerce Broker
Lifecycle and CRM strategist with 10+ years of experience driving growth.
Experience
Head of Marketing & Automation
Belong
Apr 2024 - Present (1 year 7 months)
Senior Growth Manager
Trafilea – Shapermint, Truekind, Revel Beauty
Aug 2022 - Dec 2023 (1 year 4 months)
Senior CRM Manager
Aprende Institute
Sep 2020 - Jul 2022 (1 year 10 months)
Customer Success leader driving revenue growth, product adoption, and exceptional customer journeys.
Experience
Customer Success Manager
MyAlice
Sep 2024 - Present (1 year 2 months)
Customer Success Specialist
Unlayer
Dec 2021 - Sep 2024 (2 years 9 months)
Customer Success Manager
Quality Resource Group
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
Account Executive
Medely
Jun 2021 - Jan 2023 (1 year 7 months)
Account Manager
TrueCare24
Sep 2020 - Jun 2021 (9 months)
Telehealth Innovation Consultant
Health Recovery Solutions
May 2018 - Oct 2020 (2 years 5 months)
Account Executive
Lua
Aug 2017 - May 2018 (9 months)
Head of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
HSSolutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
CAAccount Manager
CareApp
Apr 2020 - May 2020 (1 month)
TIAssistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
International Business Graduate
Kingfisher Plc
Sep 2016 - Mar 2018 (1 year 6 months)
Jan 2020 - Dec 2022 (2 years 11 months)
Senior Brand Manager
Arthur J. Gallagher & Co.
Jan 2018 - Dec 2020 (2 years 11 months)
Jun 2015 - Jul 2015 (1 month)
Operations Spring Intern
Goldman Sachs
Apr 2014 - Apr 2014 (0 months)
Audit Summer Intern
KPMG
Aug 2012 - Aug 2012 (0 months)
Call Center & Customer Journey Manager
Expresso Senegal
Mar 2019 - Mar 2021 (2 years)
Customer Journey Supervisor
Expresso Senegal
Apr 2016 - Mar 2019 (2 years 11 months)
One Digital
Jul 2022 - Present (3 years 4 months)
Business Growth Intern Experience Engagement Lead
Insured Nomads
Jan 2021 - Present (4 years 10 months)
Oct 2022 - Dec 2023 (1 year 2 months)
Customer Experience Assistant
Space and Style Ltd.
Mar 2021 - Oct 2022 (1 year 7 months)
Digital Marketing Executive
Monwalk Investments
Sep 2019 - Apr 2020 (7 months)
Veterináriaos Felpudos
Jan 2023 - Present (2 years 10 months)
Digital Marketing Specialist
Dierenkliniek Hamming
Jan 2016 - Present (9 years 10 months)
Sales Advisor
VODAFONE
Jan 2012 - Jan 2019 (7 years)
Internship
Olives Berries Geometric Technologies
Mar 2011 - Mar 2012 (1 year)
Customer Service Manager
TOOT by RATP
Apr 2011 - Present (14 years 7 months)
Jan 2021 - Apr 2024 (3 years 3 months)
IIBusiness Delivery Executive
Indiamart Intermesh
May 2019 - Oct 2020 (1 year 5 months)
Drivethedeal.com
Aug 2009 - Jul 2013 (3 years 11 months)
Senior Retail Sales Consultant
Volkswagen
Aug 2005 - Aug 2009 (4 years)
Client Account Manager
RPE Ltd.
Jun 2001 - Jul 2005 (4 years 1 month)
Senior Marketing Manager, LATAM
Natura & Co
Jun 2015 - Aug 2020 (5 years 2 months)
Digital Transformation Consultant
PwC
Sep 2011 - Jun 2015 (3 years 9 months)
Aug 2020 - Dec 2020 (4 months)
Account Executive
Ibex Global
Jun 2016 - Sep 2018 (2 years 3 months)
Business Development Manager
Mil-tek Middle East
Mar 2015 - Apr 2016 (1 year 1 month)
