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Adam Richey

@adamrichey

Engagement Agent | Business Management | Customer Service | Data Entry Ops & CS Leader • Project+ Certified • Avid AI User

United States

Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth and innovation.

I am a Customer Engagement Agent with 22 years of experience in customer service, sales, computer literacy, data entry, and over 20 business software programs. I previously ran Big Screen Big World Travel online, providing a first-class customer service and travel booking experience for travelers with a yearning for movie and TV locations. The decision to step away from my business in May 2026 came as I chose to focus more time on my family while still working at home. My decades of combined industry experience is now being used to assist Amtrak patrons, and management of a customer service team is my ultimate career goal.

PROFESSIONAL HIGHLIGHTS

Earned two 5-star customer reviews from my first two customers as a business owner through EZLocal
100% safety adherence at the donation center that I co-managed
Boosted brand sales, being in Club LQ and receiving a Certificate of Excellence for the top 10%.
Implemented a marketing campaign that resulted in a brand-awareness score improvement of 68%

Forget the box: I thrive in dynamic environments, reliably delivering exceptional results. For 20 years, I have energetically driven success in customer service, sales, and business management, contributing to the achievements of diverse organizations across various sectors.

Most recently, I have spent the past three months as a Customer Engagement Agent with Teleperformance for the client Amtrak. I provide comprehensive Customer Service support for over 50 Amtrak patrons daily for all train coverage nationwide and engage in Strategic Planning with travelers for itinerary construction assisting with complex and special requests.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Teleperformance

Mar 2026 - Present (3 months)

Provided customer service support to 50+ Amtrak patrons daily, assisting with reservation changes, cancellations, and complex special requests across nationwide train coverage. Resolved 8-12 technical support inquiries per day, supported itinerary construction with travelers, and exceeded sales goals through upselling techniques.

Owner & Agent

Big Screen Big World Travel

Jan 2025 - May 2026 (1 year 4 months)

Founded and managed all aspects of a travel business, including strategic planning, financial management, and operations, demonstrating strong business acumen and entrepreneurial drive. Designed and delivered exceptional travel experiences, managing all logistics, coordinating bookings, and ensuring seamless travel arrangements to meet and exceed client expectations.

Enrollment Coordinator

Randstad Sourceright

May 2025 - Nov 2025 (6 months)

Supported parents and adults with online school enrollment by guiding strategic option selection and providing customer service and sales support for 40+ Stride-K12 members daily. Resolved 5–8 customer escalation inquiries per day using critical thinking, problem-solving, technical support, and computer literacy.

Customer Service Upselling Technical Support Problem Solving Sales Dispute Resolution Communication Skills Active Listening Critical Thinking Collaboration Proactive Adaptability

Production Supervisor

Goodwill Industries

Apr 2024 - Dec 2024 (8 months)

Oversaw the production team and managed logistics, engaging in strategic planning and excelling at multitasking, training, and logistics management. Coordinated H.R. functions, exhibiting strong problem-solving and critical thinking skills.

Member Services Rep

Foundever

Dec 2019 - Apr 2024 (4 years 4 months)

Provided comprehensive customer service and sales support for over 50 USAA members daily in the areas of loan originations and loan servicing. Utilized strong problem-solving, critical thinking, computer literacy, and technical support skills to resolve an average of 20 member technical support inquiries per day.

Customer Service Sales Loan Originators Problem Solving Critical Thinking Computer Literacy Technical Support Mentoring Training Loan Servicing Banking Banking Regulations Banking Relationships Dispute Resolution Employee Training Mentoring Coaching Data Entry Data Analysis Active Listening

Customer Service

Publix

Oct 2019 - Jan 2020 (3 months)

Rendered elite customer service, skillfully handling sales transactions and addressing customer inquiries with efficiency and a positive attitude. Cashiered and bagged groceries part-time.

Customer Service Communication Problem Solving Teamwork Time Management Product Knowledge Janitorial Services Grocery Retail Inventory Management

Attendant and Cook

Duncan Oil

Mar 2019 - Sep 2019 (6 months)

Provided excellent customer service, efficiently handling sales transactions and assisting customers with their needs. Primarily ran a kitchen autonomously but sometimes cashiered.

Customer Service Inventory Management Problem Solving Communication Teamwork Cashiering Cash Handling Food Safety Food Service Time Management Sales

Assistant Manager

Family Dollar

Jan 2018 - Feb 2019 (1 year 1 month)

Orchestrated retail operations, overseeing customer service, sales activities, and performance metrics. Directed Human Resources functions, including comprehensive employee training and development.

Reservations Agent

Alorica

Oct 2016 - Jan 2018 (1 year 3 months)

Delivered exceptional customer service, adeptly handling inquiries and resolving issues with strong problem-solving and critical thinking skills. Engaged in sales activities, consistently meeting and exceeding sales goals.

Customer Service Problem Solving Critical Thinking Sales Communication Data Entry CRM Software Travel Planning Dispute Resolution Time Management

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Information Technology Management

2015 - 2018

Completed a Bachelor of Science in Business with a focus on Information Technology Management. Gained expertise in managing IT systems and business operations.