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Adam Richey

@adamrichey

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Ops & CS Leader • Project+ Certified • Avid AI User • Passionate about Mission-Driven Tech

United States

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth and innovation.

A results-driven professional with over 20 years of experience, I am passionate about helping mission-driven tech companies scale by optimizing operations, building exceptional customer experiences, and developing high-performing teams. I bring a unique blend of strategic thinking and hands-on execution to every challenge. My career highlights a consistent ability to innovate and deliver results across diverse functions:

Entrepreneurial Leadership: As the founder of Big Screen Big World Travel, I manage all facets of a tech-enabled online service. This includes directing digital marketing (using HubSpot, 5+ social media platforms, and AI content tools), overseeing the entire customer success lifecycle with CRM tools, and managing all complex operational and financial logistics, proving my entrepreneurial grit and "wear multiple hats" capability.
Team Building & HR Expertise: As a Store Manager for nearly five years, I held complete P&L and HR accountability for a team of 14. I led all full-cycle recruitment, onboarding, training, performance management, and employee relations, building a top-performing, customer-first culture from the ground up.
Performance Excellence & Coaching: I have a proven track record of exceeding targets, achieving "Club LQ" (top 10% for sales) at Alorica. At Foundever, my passion for developing talent led to my promotion to Mentor/Trainer, where I successfully coached new hire teams to become top-ranked performers through effective development and support.
Technical Proficiency: I am highly adept with a wide range of business software essential for startups, including CRM (Salesforce, HubSpot, TESS, Zendesk), HRIS (WorkDay), and Project Management tools (Asana, Trello).

I thrive in remote-first cultures built on trust, collaboration, and making a tangible impact, and I am eager to bring my "love the journey" attitude to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Owner & Agent

Current

Big Screen Big World Travel

Jan 2025 - Present (6 months)

Founded and managed all aspects of a travel business, including strategic planning, financial management, and operations, demonstrating strong business acumen and entrepreneurial drive. Designed and delivered exceptional travel experiences, managing all logistics, coordinating bookings, and ensuring seamless travel arrangements to meet and exceed client expectations.

Strategic Planning Financial Management Operations Management Sales Customer Service Logistics Client Relationship Management Marketing

Production Supervisor

Goodwill Industries

May 2024 - Dec 2024 (7 months)

Oversaw the production team and managed logistics, engaging in strategic planning and excelling at multitasking, training, and logistics management. Coordinated H.R. functions, exhibiting strong problem-solving and critical thinking skills.

Strategic Planning Multitasking Training Logistics Problem Solving Critical Thinking Financial Reporting Inventory Management Loss Prevention

Member Services Rep

Foundever

Jan 2020 - Apr 2024 (4 years 3 months)

Provided comprehensive customer service and sales support for over 50 USAA members daily in the areas of loan originations and loan servicing. Utilized strong problem-solving, critical thinking, computer literacy, and technical support skills to resolve an average of 20 member technical support inquiries per day.

Customer Service Sales Loan Originators Problem Solving Critical Thinking Computer Literacy Technical Support Mentoring Training

Customer Service

Publix

Nov 2019 - Jan 2020 (2 months)

Rendered elite customer service, skillfully handling sales transactions and addressing customer inquiries with efficiency and a positive attitude. Cashiered and bagged groceries part-time.

Customer Service Communication Problem Solving Teamwork Time Management Product Knowledge

Attendant and Cook

Duncan Oil

Apr 2019 - Sep 2019 (5 months)

Provided excellent customer service, efficiently handling sales transactions and assisting customers with their needs. Primarily ran a kitchen autonomously but sometimes cashiered.

Customer Service Inventory Management Problem Solving Communication Teamwork

Assistant Manager

Family Dollar

Feb 2018 - Feb 2019 (1 year)

Orchestrated retail operations, overseeing customer service, sales activities, and performance metrics. Directed Human Resources functions, including comprehensive employee training and development.

Customer Service Sales Performance Metrics Human Resources Employee Development Strategic Planning Inventory Management Leadership

Reservations Agent

Alorica

Nov 2016 - Jan 2018 (1 year 2 months)

Delivered exceptional customer service, adeptly handling inquiries and resolving issues with strong problem-solving and critical thinking skills. Engaged in sales activities, consistently meeting and exceeding sales goals.

Customer Service Problem Solving Critical Thinking Sales Communication Data Entry CRM Software

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Information Technology Management

Completed a Bachelor of Science in Business with a focus on Information Technology Management. Gained expertise in managing IT systems and business operations.