Open to opportunities

Chasity Broussard Hale

@chasitybroussardhale

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BUILDING WINNING TEAMS | LEADERSHIP | GROWTH | INNOVATION

United States

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What I'm looking for

Seeking a leadership role in a forward-thinking company that values innovation, operational efficiency, and customer-centric approaches. Passionate about leveraging technology to drive business growth and foster team development.

Dynamic and results-driven sales and operations leader with a proven track record of team development, process optimization, and revenue growth. Adept at leading high-performing hybrid teams, leveraging customer-centric strategies, and utilizing data analytics to enhance performance. Skilled in coaching, sales funnel optimization, and digital engagement, consistently exceeding sales and conversion goals. Passionate about innovation, operational efficiency, and driving business impact through technology-driven solutions.

Experience

Work history, roles, and key accomplishments

Current

Manager/Coach - Revenue Analyst

Current

C Spire, Inc.

Jan 2016 - Present (9 years 5 months)

Dynamic sales and operations leader driving a 70% increase in eCommerce sales. Managed a high-performing digital sales team, ensuring high-quality customer interactions and exceeding sales goals by 20%. Recognized for innovative solutions enhancing customer experience.

CRM Management Process Improvement Conversion Tracking Trend Analysis Digital Experience Business Analysis

Sales and Client Services

The Wright Stuff, Inc.

Feb 2014 - Jan 2016 (1 year 11 months)

Managed over 200 customer interactions monthly for an international catalog company. Provided sales and marketing support while ensuring compliance with financial policies and optimizing AWS purchase order processing.

Customer Engagement Sales Support Financial Compliance AWS Marketing Strategies Communication Skills Customer Service Process Optimization

Executive Assistant

University of Tennessee

Jan 2010 - Dec 2011 (1 year 11 months)

Provided executive support to the Medical Director, managing confidential records and generating performance reports for medical staff. Ensured efficient operations within the Emergency Medicine Department.

Performance Analysis Communication Skills Time Management Team Collaboration Problem Solving Organizational Skills

Manager / Quality Analyst / Operations

First Data

Jan 2002 - Jan 2009 (6 years 11 months)

Led technical implementation of Open Loop Card Programs, driving a 25% revenue increase. Managed software inquiries and optimized POS software applications, ensuring seamless operations and high system uptime.

Project Management Software Implementation Revenue Technical Support POS Software Optimization Risk Mitigation Training Development Database Management System Administration Performance Tuning

Education

Degrees, certifications, and relevant coursework

Ashworth College

Associate of Applied Science, Computer Information

2019 -

Earned an Associate of Applied Science in Computer Information, gaining foundational knowledge in computer systems, programming, and information technology.

Ashworth College

Certification, Psychology

2017 -

Completed a certification in Psychology, focusing on the study of human behavior, mental processes, and the application of psychological principles.

University of Metaphysical Sciences

Master of Science, Counseling

2014 -

Completed a Master of Science in Counseling, focusing on various therapeutic techniques and psychological principles to support individuals in personal development and mental health.