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Josh Cook

@joshcook

Message

Customer experience pro blending empathy, problem-solving, and data skills to drive better support.

United States

Message

I bring a strong mix of sales leadership, client-first thinking, and team coaching experience that maps directly to this role. I’ve led high-performing teams in both fast-paced sales environments and client support, consistently driving conversion while keeping the customer experience front and center. Whether I was managing a team selling SaaS solutions to SMBs or training new reps in retail and real estate, I’ve always focused on elevating team performance through data-driven coaching and clear, motivating leadership.

I also know how to build a supportive, accountable team culture from the ground up. I’ve helped create playbooks, optimize rep workflows, and implement coaching frameworks that not only boost performance but help people feel more confident and connected to their work. And in fast-moving, ever-evolving spaces, I’ve learned how to adapt quickly, solve problems creatively, and stay focused on outcomes that truly matter for the business and for the people we serve.

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Experience

Work history, roles, and key accomplishments

Sales Support Specialist/Training Lead

Keller Williams

Nov 2019 - Jun 2022 (2 years 7 months)

Initiated outbound calls to potential clients, identifying key decision-makers and qualifying leads by gathering relevant information about their needs and budget. As Training Lead, I adjusted our script, leading to a 20% increase in closing rates and participated in sales strategy meetings to develop innovative approaches.

Outbound Calling Lead Qualification Sales Training CRM Sales Strategy Customer Relationship Management Objection Handling Market Research Sales Targets Communication

Store Manager

Cricket

Jun 2017 - Nov 2019 (2 years 5 months)

Engaged with customers over the phone to understand their needs and recommend suitable products/services, addressing inquiries and concerns effectively. Built and maintained strong customer relationships to drive repeat business and referrals, consistently meeting and exceeding sales targets.

Product Recommendations Customer Engagement Sales Targets CRM Software Customer Relationship Management Active Listening Problem Solving Product Recommendation Sales Communication Order Processing Customer Service

Internet Sales Consultant

Mullinax Ford

Feb 2015 - Jun 2017 (2 years 4 months)

Interacted with online customers via chat, email, and phone to understand their needs and recommend products/services, responding promptly to inquiries. Built and maintained strong customer relationships to drive repeat business and positive reviews, consistently meeting and exceeding online sales targets.

Online Sales Digital Communication Customer Relationship Management CRM Software Consultative Selling Product Information Customer Service Sales Targets Email Communication Chat Support

Store Manager/Fleet Tracker

AT&T

Sep 2013 - Feb 2015 (1 year 5 months)

Led daily store operations, ensuring exceptional customer service and efficient sales processes, and assisted customers in selecting phone plans and devices. Trained and coached sales associates to meet and exceed performance goals, and managed inventory levels and merchandising.

Store Operations Customer Service Sales Coaching Inventory Management Merchandising Sales Data Analysis Marketing Strategies Team Leadership Product Knowledge Performance Management

Store Manager

Radio Shack

Apr 2009 - Sep 2013 (4 years 5 months)

Achieved a #4 national ranking through strong leadership, sales strategies, and customer satisfaction, and was promoted to Store Manager due to strong performance. Recruited, trained, and mentored a high-performing sales team, improving productivity and customer engagement.